Field Tech Training & Solutions Manager (GPS)

Cessna Aircraft Company; Cincinnati (OH); On-site; USD 54,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plans

Life and disability insurance

Job summary

Textron Specialized Vehicles is seeking a Connected Technology Manager in Cincinnati to lead education and deployment of PACE GPS products. The role includes in-person training, forecasting, and strategy development with sales and leadership teams.

The candidate will travel within the territory to test on-site functionality, provide sales support, and ensure customer satisfaction. A bachelor's degree and 2+ years of experience are required plus valid driver’s license and compliance with policies.

Qualifications

• Bachelor's degree in business administration, sales, marketing, or related field required.
• Two or more years of experience required.
• SAP and Salesforce experience preferred.
• Must possess a valid driver's license and comply with TSV Pool, Fleet, and DOT policies.

Responsibilities

• Educate distributors, Factory Direct representatives, and Service Technicians on PACE GPS product.
• Execute in-person training and system testing during PACE delivery to customers.
• Forecast future needs related to shipments, inventory levels, and fluctuating priorities.
• Develop strategies with Sales Reps, Regional Directors, and leadership team to navigate competitive advantages and deal positioning.
• Identify process improvements throughout delivery and training activities and establish policies and procedures to provide necessary customer service and promote good customer relations.
• Travel throughout assigned territory to provide on-site issue testing and functionality resolution.
• Provide Sales support & assistance to Factory Direct sales along with Distributors to increase Pace install base.
• Ensure good customer relationships are maintained and customer claims and complaints are handled fairly and effectively.
• Develop organization wide initiatives to proactively inform and educate customers and implement improvement plans in response to customer surveys.

Skills

Travel readiness

Customer orientation

Education

Bachelor's degree in business administration, sales, marketing, or related field

Tools

SAP

Salesforce

Job description

Textron Specialized Vehicles is seeking a Connected Technology Manager in Cincinnati to lead education and deployment of PACE GPS products. The role includes in-person training, forecasting, and strategy development with sales and leadership teams.

The candidate will travel within the territory to test on-site functionality, provide sales support, and ensure customer satisfaction. A bachelor's degree and 2+ years of experience are required plus valid driver’s license and compliance with policies.