Connected Devices Support Specialist

Johnson Health Tech North America; Town of Cottage Grove (WI); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Health & Dental Insurance

Company paid Life Insurance

401(k)

Time Off benefits

Product discounts

Wellness programs

Zusammenfassung

Johnson Health Tech North America is seeking a Customer Technical Support specialist to help customers stay connected, confident, and moving. You will troubleshoot hardware, software, connectivity, account access, firmware, and machine operation concerns, while assisting customers via phone and email with accuracy and empathy.

You will also manage order-related inquiries, including status, shipping, returns, warranties, and replacements.

Qualifikationen

• High school diploma or equivalent required.
• Experience in customer service or tech support preferred.
• Familiarity with hardware/software troubleshooting is a plus.

Aufgaben

• Troubleshoot hardware, software, connectivity, account access, firmware, and machine operation concerns.
• Handle phone and email inquiries with professionalism and empathy.
• Manage order-related inquiries including status, shipping, returns, warranties, and replacements.
• Document interactions and resolutions in ticketing systems.

Kenntnisse

Strong written and verbal comms

Multitasking across systems

Problem solving

Customer focus

Team collaboration

Ausbildung

High school diploma or equivalent

Advanced degree or certificate preferred

Tools

Ticketing systems

CRM software

Knowledge base access

Jobbeschreibung

Johnson Health Tech North America is seeking a Customer Technical Support specialist to help customers stay connected, confident, and moving. You will troubleshoot hardware, software, connectivity, account access, firmware, and machine operation concerns, while assisting customers via phone and email with accuracy and empathy.

You will also manage order-related inquiries, including status, shipping, returns, warranties, and replacements.