Connectivity Support Specialist

Mckesson Corporation; Richmond (VA); Presencial; USD 35 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Health insurance

Paid time off

Career development

Resumo da oferta

McKesson is seeking a technical support specialist focused on third-party connectivity. You will respond to inquiries via phone, email, and chat, diagnose connectivity issues, and guide customers through step-by-step resolutions.

You’ll collaborate with IT and engineering, document issues in the ticketing system, and contribute to knowledge base articles while continually updating your technical skills.

Qualificações

• High school diploma or equivalent; a degree in IT or a related field is preferred.
• At least one year of professional experience in a technical support or customer service role, preferably within a connectivity or telecommunications environment.
• Strong understanding of networking concepts, including EDI and cXML.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Customer-focused with a friendly and professional demeanor.
• Ability to manage multiple tasks and prioritize effectively.

Responsabilidades

• Respond to customer inquiries and issues related tothird-partyconnectivity via phone, email, and chat ina timelyand professional manner.
• Diagnose and troubleshoot connectivity problems, includingEDI and cXML.
• Guide customers through step-by-step solutions to resolve connectivity problems.
• Collaborate with internal teams, including IT and engineering, to resolve complex issues.
• Document and track customer issues, resolutions, and follow-up actions in the ticketing system.
• Provide feedback and recommendations for improvements to products and services based on customer interactions.
• Stay updated with the latest technology trends and product updates to provide informed assistance to customers.
• Assistin the development and maintenance of knowledge base articles and support materials.
• Participate in ongoing training to enhance technical skills and service delivery.

Conhecimentos

Customer service

Networking basics

Problem solving

Communication skills

Formação académica

High school diploma or equivalent; IT degree preferred

Ferramentas

EDI

cXML

Ticketing system

Descrição da oferta de emprego

McKesson is seeking a technical support specialist focused on third-party connectivity. You will respond to inquiries via phone, email, and chat, diagnose connectivity issues, and guide customers through step-by-step resolutions.

You’ll collaborate with IT and engineering, document issues in the ticketing system, and contribute to knowledge base articles while continually updating your technical skills.