Confirmation Specialist

SunBelt Home Solutions; Saint Petersburg (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive base pay + performanceBonu

Afternoon/Evening shifts

401(k) and paid time off

Career growth and advancement

High-energy team environment

Paid training and ongoing development

Job summary

Sunbelt Home Solutions is seeking an Appointment Confirmation Specialist for on-site work in St. Pete. You will conduct outbound calls to confirm sales appointments, handle inbound inquiries, and overcome objections with a professional, persuasive approach.

Role requires strong data entry skills, attention to detail, and the ability to manage multiple CRM systems while maintaining a fast-paced, high-energy environment. On-site only; training provided and opportunities for growth available.

Qualifications

• Experience in phone sales or outbound call centers preferred.
• Strong attention to detail and accuracy in data entry.
• Ability to handle objections and guide conversations to commitments.
• Experience with CRM software is a plus; bilinguals encouraged.

Responsibilities

• Make outbound confirmation calls to homeowners with scheduled appointments.
• Handle inbound calls and appointment-related inquiries.
• Overcome objections and secure appointment commitments.
• Verify homeowner information and ensure appointment details are accurate.
• Perform high-volume data entry and maintain CRM records.
• Review and scrub appointments for quality and completeness.
• Dispatch confirmed appointments to in-home sales reps.
• Navigate multiple screens while maintaining engaging conversations.
• Collaborate with call center leadership to maximize confirmation rates.

Skills

Phone sales

Outbound calls

Appointment setting

CRM proficiency

Tools

Salesforce

LeadPerfection

MarketSharp

Improveit360

Job description

Appointment Confirmation Specialist (Call Center / Phone Sales)

Are you confident on the phone, sharp with details, and great at taking control of a conversation? Sunbelt Home Solutions is looking for a detail-oriented, outgoing, and assertive Appointment Confirmation Specialist to join our growing call center team! This is NOT your typical customer service position. We're looking for someone with a strong phone presence, a sales-minded personality, and the ability to handle objections while maintaining exceptional accuracy.

You will play a critical role in ensuring homeowner appointments are properly confirmed, qualified, and ready for our sales representatives.

On-Site Only in St. Pete — Not Remote

Why Join Sunbelt Home Solutions?

• Competitive Pay: Base + Performance Bonuses
• Afternoon/Evening Shifts Available
• 401(k) and Paid Time Off
• Opportunities for Career Growth and Advancement
• High-Energy, Team-Oriented Environment
• Paid Training and Ongoing Development

What You'll Do

• Make outbound confirmation calls to homeowners with scheduled sales appointments.
• Handle inbound calls and appointment-related inquiries.
• Overcome objections, build rapport, and confidently secure appointment commitments.
• Verify homeowner information and ensure all appointment details are accurate.
• Perform high-volume data entry and maintain detailed CRM records.
• Review and scrub appointments for accuracy, quality, and completeness.
• Dispatch confirmed appointments to our in-home sales representatives.
• Navigate multiple screens and systems while maintaining engaging phone conversations.
• Work closely with call center leadership to maximize appointment confirmation rates and schedule efficiency.

What We're Looking For

• Phone Sales, Outbound Call Center, Appointment Setting, or Appointment Confirmation experience strongly preferred.
• Strong, confident personality with an engaging and persuasive phone presence
• Exceptional attention to detail, accuracy, and organizational skills.
• Comfortable handling objections, asking direct questions, and guiding conversations.
• Strong data entry skills with a minimum typing speed of 35 WPM.
• Ability to multitask between multiple screens, tabs, and CRM systems while speaking with homeowners.
• Self-motivated, coachable, and comfortable working in a performance-driven environment.
• Strong communication skills with the ability to build rapport quickly.
• Experience with CRM software such as Salesforce, LeadPerfection, MarketSharp, or Improveit360 is a plus.
• Bilingual candidates are encouraged to apply, but bilingual skills are not required.

Who Thrives in This Role?

• Has a sales mentality, not just a customer service mindset.
• Isn't afraid to pick up the phone and take control of a conversation.
• Can confidently turn hesitation into commitment.
• Notices the small details others might overlook.
• Enjoys a fast-paced environment where accuracy and results matter.
• Can balance a strong personality with professionalism and excellent communication.

Position Type: On-Site Only — Not Remote

Location: St. Pete, 33716