Call Center Appointment Setter

Statewide Windows & Doors; Boca Raton (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid training

Uncapped commission

Performance incentives

Advancement opportunities

Job summary

StateWide Home Improvement is seeking confident Appointment Setters for our growing in-office call center in Florida. You will answer inbound inquiries and make outbound follow-up calls to homeowners, identifying project needs and scheduling qualified appointments for our sales team.

This is a sales-driven role where persistence, objections handling, and a positive, professional demeanor drive success and earnings. Bilingual English/Spanish candidates may start at higher pay.

Qualifications

• Experience in appointment-setting, call center, sales, telemarketing, or customer-service is preferred but not required.
• Bilingual English/Spanish candidates are strongly encouraged to apply.

Responsibilities

• Answer inbound calls from homeowners who have requested information.
• Make outbound calls to prospective, previous, and existing customers.
• Follow up with web inquiries, unsold opportunities, and qualified leads.
• Build rapport and identify project needs to explain services professionally.
• Schedule and confirm qualified in-home appointments for the sales team.
• Overcome objections and turn initial no responses into yes and booked appointments.
• Meet individual and team call, appointment, and performance goals.
• Maintain accurate customer records, dispositions, and follow-up notes.

Skills

Phone communication

Persuasive speaking

Active listening

Customer service

Job description

StateWide Home Improvement is hiring confident, motivated Appointment Setters for our growing call center team. You will answer inbound inquiries and make outbound follow-up calls to homeowners, identify their project needs, and schedule qualified appointments for our sales team.

This is a sales-driven opportunity where persistence directly influences your success and earning potential.

Sales resilience matters: You must be comfortable facing repeated rejection, confidently working through objections, and turning initial \"no\" responses into \"yes\" and booked appointments - all while staying upbeat, professional, and respectful.

What We Offer

• $15-$18 per hour based on experience, plus uncapped commission


• Higher starting pay may be available for qualified bilingual English/Spanish candidates


• Health, dental, and vision insurance


• Paid training and ongoing coaching


• Qualified inbound and outbound customer opportunities


• Performance incentives and advancement opportunities


• Supportive, goal-driven team environment

What You Will Do

• Answer inbound calls and respond to homeowners who have requested information


• Make outbound calls to prospective, previous, and existing customers


• Follow up with web inquiries, unsold opportunities, and qualified leads


• Build rapport, identify project needs, and explain our services professionally


• Schedule and confirm qualified in-home appointments for the sales team


• Confidently work through objections, reframe concerns, and turn initial \"no\" responses into \"yes\" and booked appointments


• Meet individual and team call, appointment, and performance goals


• Maintain accurate customer records, dispositions, and follow-up notes

Required Schedule

Employees work four weekdays plus every Saturday.

• Weekday shifts: Monday-Friday, 12:0 PM-9:0 PM


• Saturday shift: 10:0 AM-6:0 PM


• One weekday off each week


• Saturday availability is mandatory


• This position is fully in office and is not remote or flexible

What We Are Looking For

• Confident, friendly, and persuasive phone presence


• Comfortable handling both inbound and outbound calls


• Motivated by goals, competition, and commission


• Persistent through repeated rejection and motivated to overcome objections and convert initial \"no\" responses into \"yes\"


• Reliable, coachable, organized, and team-oriented


• Able to thrive in a fast-paced call center environment


• Available to consistently work the complete required schedule

Experience

Previous appointment-setting, call center, sales, telemarketing, or customer-service experience is preferred, but not required. Paid training is provided. Bilingual English/Spanish candidates are strongly encouraged to apply.

Responsibilities

• Answer inbound calls and respond to homeowners who have requested information


• Make outbound calls to prospective, previous, and existing customers


• Follow up with web inquiries, unsold opportunities, and qualified leads


• Build rapport, identify project needs, and explain our services professionally


• Schedule and confirm qualified in-home appointments for the sales team


• Confidently work through objections, reframe concerns, and turn initial \"no\" responses into \"yes\" and booked appointments


• Meet individual and team call, appointment, and performance goals


• Maintain accurate customer records, dispositions, and follow-up notes

Qualifications

• Weekday shifts: Monday-Friday, 12:0 PM-9:0 PM


• Saturday shift: 10:0 AM-6:0 PM


• One weekday off each week


• Saturday availability is mandatory


• This position is fully in office and is not remote or flexible

Benefits

• Dental insurance


• Health insurance


• Paid training


• Vision insurance

Salary

$15 to 18 Per Hour