Configuration Ops Delivery Lead

HP; Georgia; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies

Job summary

HP, Inc. in Georgia is seeking a technically proficient professional to manage a designated technology area or customer group with moderate risk and complexity.

You will address issues, apply HP solutions to meet requirements, and identify opportunities for service revenue growth, while maintaining senior-level relationships. The role emphasizes independent problem solving, knowledge sharing, and delivering resilient technical services across the account plan, with emphasis on collaboration and

Qualifications

• Four-year or graduate degree in Computer Science, Information Systems, or related discipline.
• Typically has 2–4 years of work experience in HP products or related customer support roles.
• ITIL certifications preferred.

Responsibilities

• Operates a designated technology area or customer group with moderate risk and complexity.
• Applies technical knowledge to formulate solutions for customers.
• Resolves most technical incidents independently; collaborates on more complex issues.
• Identifies opportunities to drive future service revenue growth.
• Builds and maintains relationships up to senior management in assigned accounts.
• Develops conclusions, recommendations, and written reports to support knowledge sharing.

Skills

Automation

Customer Support

Operating Systems

Preventive Maintenance

Technical Services

Technical Support

Field Service Management

KPIs

Digital Fluency

Effective Communication

Education

Bachelor's degree in Computer Science

Graduate degree or commensurate work experience

Job description

HP, Inc. in Georgia is seeking a technically proficient professional to manage a designated technology area or customer group with moderate risk and complexity.

You will address issues, apply HP solutions to meet requirements, and identify opportunities for service revenue growth, while maintaining senior-level relationships. The role emphasizes independent problem solving, knowledge sharing, and delivering resilient technical services across the account plan, with emphasis on collaboration and