ServiceNow Visualization & CM Analyst

C3EL; Scott Air Force Base (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

C3EL at Scott AFB, IL is seeking a cleared ServiceNow Visualization & CM Analyst to join the GSM-O II team. The role emphasizes building advanced data visualizations, CMDB integrity, and CM workflows within ServiceNow.

The ideal candidate will hold a Secret clearance, possess strong ServiceNow expertise, and mentor teammates while delivering data-driven insights to support critical missions.

Qualifications

• Active Secret clearance required.
• 4-8 years of relevant experience.
• Advanced data visualization skills in ServiceNow.
• Strong CM knowledge and CMDB understanding.

Responsibilities

• Design, deliver, and maintain complex data visualizations in ServiceNow.
• Execute CM tasks including CI audits and CMDB data integrity.
• Analyze data, identify issues, and present actionable insights.
• Mentor teammates on visualization best practices and ServiceNow capabilities.

Skills

Advanced Data Visualization

ServiceNow Platform Knowledge

CM Foundations

Analytical & Problem-Solving

Mentorship

Education

Bachelor’s degree in IT-related field

Tools

TSOM/TNI modules

Job description

Overview:

Job Title: ServiceNow Visualization & CM Analyst

Security Clearance: Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. This ServiceNow Visualization & Configuration Management (CM) Analyst will join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract. This is a role for a ServiceNow power user who excels at creating data visualizations and has a background in CM.

As the Defense Information Systems Agency transitions to ServiceNow, your primary mission is to become the team's subject matter expert (SME) for data analysis and visualization. As a member of the CM team reporting to the CM Manager, you will step into a recently transitioned ServiceNow environment that is leveraging modern telecom modules (TSOM/TNI) and immediately design, deliver, and maintain critical visualizations to support team objectives. While you perform core CM tasks, your main focus will be on leveraging your deep platform knowledge to extract, analyze, and present data in meaningful ways. If you love diving into ServiceNow to make the data tell a story, this is the perfect role for you.

Responsibilities will include, but not be limited to:

• Advanced Data Visualization: Design, deliver, and maintain a suite of complex data visualizations within ServiceNow. You will be the team's SME for data visualization strategies, responsible for translating team requirements into powerful, actionable insights.
• Core CM: Execute essential CM functions within the ServiceNow platform. You will analyze change requests, conduct CI audits, and ensure the relationships between circuits and equipment are accurately maintained, applying your CM knowledge within the new toolset.
• Data Integrity & Investigation: Serve as a data detective. You will investigate and resolve data integrity issues within the Configuration Management Database (CMDB) and new telecom modules (TSOM/TNI), ensuring our data is reliable and our platform is operating as intended.
• Team Collaboration & Mentorship: Act as the team's technical mentor on all things visualization. This includes providing informal guidance and sharing best practices to help other analysts develop their ServiceNow skills, in addition to collaborating on team objectives.

Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 4-8 yrs of recent and relevant experience.
  • Advanced Data Visualization Skills: Proven, advanced-level ability to create complex data visualizations in ServiceNow. You must be able to demonstrate past experience building visualizations from the ground up.
  • ServiceNow Platform Knowledge: A strong, hands-on understanding of the ServiceNow platform, including core ITSM processes and the CMDB data model. You must be comfortable navigating tables and data structures to get the information you need.
  • CM Foundation: A strong foundation in CM principles and practices gained through prior experience.
  • Analytical & Problem-Solving Skills: A highly analytical mindset with a talent for troubleshooting data issues and translating complex requirements into functional visualizations.

Desired Qualifications:

• Telecom Module Experience: Experience with ServiceNow's telecommunications modules (TSOM/TNI) is highly desired.
• Certifications: ServiceNow Certified Implementation Specialist (CIS) - Platform Analytics or other related technical certifications (ITIL, Security+).
• Network Knowledge: A practical understanding of the OSI model and how network circuits, services, and physical equipment are interrelated.

Education:

• A Bachelor’s degree in an IT-related field is required.