Senior Configuration Management Analyst

Anchor Point Technology Resources; Eagan (MN); On-site; USD 80,000 - 110,000; Full time

Job summary

A technology services firm is seeking a Senior Configuration Management Analyst in Eagan, MN. This role focuses on managing the configuration management process and the accuracy of the Configuration Management Database (CMDB). The ideal candidate will have over 7 years of experience, expertise in ServiceNow, and a Bachelor’s degree in IT or Computer Science. Responsibilities include enhancing IT processes, supporting change, and delivering insightful dashboards. Strong collaboration skills are essential, and ITIL certification is a plus.

Qualifications

• 7+ years of experience with Configuration Management processes and CMDB.
• Experience with ServiceNow is mandatory.
• ITIL Foundations Certification is preferred.

Responsibilities

• Manage and execute the configuration management process.
• Enhance processes and maintain service quality using the ServiceNow platform.
• Develop and maintain CMDB standards within ServiceNow.
• Support change management by identifying unauthorized CI changes.
• Design and deliver dashboards for actionable insights.
• Identify opportunities for automation using ServiceNow.

Skills

ServiceNow experience

Configuration Management skills

Process improvement

Stakeholder collaboration

Education

Bachelor’s degree in IT, Computer Science, or related field

Job description

We are looking for a Senior Configuration Management Analyst with ServiceNow experience in Eagan, MN, Carmel, IN, or Little Rock, AR.

You will be responsible for managing and executing the configuration management process while ensuring the accuracy and integrity of the Configuration Management Database (CMDB). This role supports key corporate priorities by improving operational efficiency, maintaining regulatory compliance, and reducing security risks. Additionally, you will enhance customer service and responsiveness while establishing a strong foundation for IT services.

Responsibilities

• Partnering with IT Service Management (ITSM) leadership to enhance processes, optimize performance, and maintain service quality using the ServiceNow platform.
• Developing and maintaining CMDB standards within ServiceNow, ensuring CI data accuracy, completeness, and alignment with organizational policies, naming conventions, and compliance requirements.
• Supporting configuration and change management processes by identifying and remediating unauthorized CI changes, conducting configuration audits and reconciliations, and maintaining visibility into the health of the IT environment.
• Designing and delivering dashboards and reports to provide actionable insights on KPIs and CSFs.
• Collaborating with stakeholders and process owners to operationalize services and strengthen ITIL-based practices.
• Identifying opportunities for automation and process improvement using ServiceNow.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• At least 7 years of Configuration Management (CMDB) experience.
• ServiceNow experience required.
• ITIL Foundations Certification preferred (OSA or SO Intermediate also preferred).