Technical Specialist

Arvato; Louisville (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Pay

401(k) Matching

Paid Time Off

Paid Holidays

Flexible Spending Accounts

Legal Assistance

Pet Insurance

Employee Assistance Program

Tuition Reimbursement

Scholarships

Training Opportunities

Job summary

Arvato's Configuration Center in Louisville seeks a Technical Specialist to support high-volume device configuration, imaging, and QA. You will troubleshoot hardware and software, handle OBA/FAI, and ensure configurations meet customer specs before shipment.

Ideal candidates have strong IT/ops experience and familiarity with SAP. You will work cross-functionally with warehouse, IT, quality, and customer teams to keep operations running smoothly.

Qualifications

• 3+ years in technical operations, IT support, or related environments.
• Hands-on hardware, software, and system troubleshooting experience.
• Experience with device imaging, re-imaging, and deployment.
• Experience with SAP or other ERP systems is preferred.

Responsibilities

• Support day-to-day operations of a technology configuration and bundling center.
• Troubleshoot hardware, software, and system issues affecting production and warehouse operations.
• Perform Out of Box Audits (OBA) and re-image devices when necessary.
• Conduct First Article Inspections (FAI) to verify specifications and quality.
• Document inspection results and submit quality information to customers.
• Use imaging tools to load device images and resolve configuration issues.
• Provide SAP-related technical support impacting warehouse operations.
• Investigate issues and identify root causes to minimize downtime.
• Collaborate with warehouse, IT, quality, and customer teams to resolve problems.
• Follow processes and customer requirements for device configuration and testing.
• Contribute to continuous improvement of technical processes and efficiency.
• Assist with new processes and configuration center initiatives.

Skills

Technical operations

IT support

Hardware troubleshooting

Software troubleshooting

Device imaging

SAP experience

Tools

SAP ERP

Imaging tools

Job description

Job Description

The Configuration Center Technical Specialist supports the technical and operational activities of a high-volume device configuration and bundling environment supporting a major technology client. This role combines hands-on hardware and software troubleshooting, device imaging, quality assurance, and day-to-day warehouse operations.

The Configuration Center Technical Specialist supports the technical and operational activities of a high-volume device configuration and bundling environment supporting a major technology client. This role combines hands-on hardware and software troubleshooting, device imaging, quality assurance, and day-to-day warehouse operations. The ideal candidate has a strong technical background and is comfortable working at the intersection of IT and operations. This individual will troubleshoot hardware and system issues, support SAP-related questions, perform device testing and imaging, and ensure configured products meet customer quality requirements before shipment.

YOUR TASKS

• Support the day-to-day operations of a technology configuration and bundling center, ensuring devices are configured, tested, and processed according to customer requirements.
• Troubleshoot hardware, software, and system issues affecting production and warehouse operations.
• Perform Out of Box Audits (OBA) by testing configured devices, verifying functionality, and re-imaging devices when necessary.
• Complete First Article Inspections (FAI) to verify that the first device produced meets customer specifications and quality expectations.
• Document inspection results and submit required quality information to the customer for approval.
• Use imaging and research tools to load fresh device images, troubleshoot configuration issues, and support production requirements.
• Provide technical support for SAP-related issues impacting warehouse and configuration center operations.
• Investigate technical issues and identify root causes to minimize downtime and production disruptions.
• Partner with warehouse, operations, IT, quality, and customer teams to resolve issues and maintain smooth daily operations.
• Follow established processes, quality standards, and customer-specific requirements for device configuration and testing.
• Support continuous improvement initiatives by identifying opportunities to improve technical processes, quality, and operational efficiency.
• Assist with new processes, programs, and configuration center initiatives as business needs evolve.

Qualifications

• 3+ years of experience in a technical operations, IT support, configuration center, manufacturing, warehouse technology, or similar environment.
• Strong hands-on experience troubleshooting computers, hardware, software, and technical systems.
• Experience with device imaging, re-imaging, configuration, or deployment.
• Experience working with SAP or other enterprise resource planning (ERP) systems preferred.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter.

Learn more about our commitment to Equal Opportunity and Accommodation Information here.