Technical Specialist

Bertelsmann-Jobs; Minor Lane Heights (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Job summary

Bertelsmann (Configuration Center) is seeking a Technical Specialist to support high-volume device configuration, imaging, and QA in a manufacturing/warehouse setting. You will troubleshoot hardware and software, perform OBA/FAI, and ensure devices meet customer specs before shipment.

The role requires hands-on experience with imaging tools, ERP systems (SAP preferred), and cross-functional collaboration with IT, quality, and operations teams to maintain daily throughput.

Qualifications

• 3+ years of experience in technical operations, IT support, configuration center, manufacturing, or similar environments.
• Hands-on experience troubleshooting computers, hardware, software, and technical systems.
• Experience with device imaging, re-imaging, configuration, or deployment.
• Experience working with SAP or other ERP systems preferred.

Responsibilities

• Support day-to-day operations of a technology configuration and bundling center per customer requirements.
• Troubleshoot hardware, software, and system issues affecting production and warehouse operations.
• Perform OBA testing by validating configured devices and re-imaging when needed.
• Complete First Article Inspections to verify device conformance to specs.
• Document inspection results and submit quality information to the customer.
• Load fresh device images and troubleshoot configuration issues for production.
• Provide SAP-related technical support for warehouse and configuration center operations.
• Investigate issues to identify root causes and minimize downtime.
• Collaborate with warehouse, IT, quality, and customer teams to ensure smooth operations.
• Follow processes and customer requirements for device configuration/testing; support continuous improvement.

Skills

Hardware troubleshooting

Software troubleshooting

Imaging devices

Quality assurance

Root cause analysis

Tools

SAP ERP

Imaging tools

Deployment tools

Job description

The Configuration Center Technical Specialist supports the technical and operational activities of a high-volume device configuration and bundling environment supporting a major technology client. This role combines hands‑on hardware and software troubleshooting, device imaging, quality assurance, and day‑to‑day warehouse operations.

The ideal candidate has a strong technical background and is comfortable working at the intersection of IT and operations. This individual will troubleshoot hardware and system issues, support SAP-related questions, perform device testing and imaging, and ensure configured products meet customer quality requirements before shipment.

YOUR TASKS

• Support the day‑to‑day operations of a technology configuration and bundling center, ensuring devices are configured, tested, and processed according to customer requirements.
• Troubleshoot hardware, software, and system issues affecting production and warehouse operations.
• Perform Out of Box Audits (OBA) by testing configured devices, verifying functionality, and re‑imagining devices when necessary.
• Complete First Article Inspections (FAI) to verify that the first device produced meets customer specifications and quality expectations.
• Document inspection results and submit required quality information to the customer for approval.
• Use imaging and research tools to load fresh device images, troubleshoot configuration issues, and support production requirements.
• Provide technical support for SAP‑related issues impacting warehouse and configuration center operations.
• Investigate technical issues and identify root causes to minimize downtime and production disruptions.
• Partner with warehouse, operations, IT, quality, and customer teams to resolve issues and maintain smooth daily operations.
• Follow established processes, quality standards, and customer‑specific requirements for device configuration and testing.
• Support continuous improvement initiatives by identifying opportunities to improve technical processes, quality, and operational efficiency.
• Assist with new processes, programs, and configuration center initiatives as business needs evolve.

Qualifications

• 3+ years of experience in a technical operations, IT support, configuration center, manufacturing, warehouse technology, or similar environment.
• Strong hands‑on experience troubleshooting computers, hardware, software, and technical systems.
• Experience with device imaging, re‑imagining, configuration, or deployment.
• Experience working with SAP or other enterprise resource planning (ERP) systems preferred.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.