Conference Services Manager - Upsell & Event Excellence

Great Wolf Lodge; Colorado Springs (CO); On-site; USD 60,000 - 65,000; Full time

Job summary

Great Wolf Lodge in Colorado Springs is seeking a Conference Services Manager to oversee meetings, events and programs from pre-arrival through post-departure, while enhancing client experience and revenue through upselling and on-site revenue generation.

Essential duties include creating and managing groups in OPERA S&C, preparing BEOs, leading pre-convention meetings, coordinating staff, and ensuring accurate setup and exceptional service for each group.

Qualifications

• Associates degree in hotel/hospitality or related field.
• Minimum 1 year in event/conference planning or related hospitality experience.
• Proficient in Microsoft Office Suite.
• Successful completion of criminal background check and drug screen.
• Professional communication skills both verbal and written.

Responsibilities

• Creates and manages groups in OPERA S&C system.
• Assists with 30-60-90 day catering forecast that is prepared weekly.
• Completes Banquet Event Orders (BEOs) and resumes for clients and operations departments to communicate specific needs, contracted details and pricing for the meeting, event or program.
• Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, and relevant personnel to maximize budgets and execution.
• Provide detailed information on groups' specific needs from arrival through departure.
• Acts as a liaison between lodge and groups, ensuring meeting space is correctly set up and handling special client requests.
• Creates group resumes detailing group purpose, room types, rates, VIPs, and instructions to departments.
• Attains pre-set monthly revenue goals for upselling of banquets as set by the director of sales and catering.
• Meets clients upon arrival and introduces them to key hotel staff.
• Communicates last-minute changes of group functions to hotel staff and ensures follow-through.
• Plans and conducts pre-convention meetings as requested by client.
• Represents the lodge in resolving complaints from groups and attendees.

Skills

Event planning

Customer service

Verbal & written communication

Microsoft Office

Education

Associates degree in hotel/hospitality or related field

Tools

OPERA S&C system

Job description

Great Wolf Lodge in Colorado Springs is seeking a Conference Services Manager to oversee meetings, events and programs from pre-arrival through post-departure, while enhancing client experience and revenue through upselling and on-site revenue generation.

Essential duties include creating and managing groups in OPERA S&C, preparing BEOs, leading pre-convention meetings, coordinating staff, and ensuring accurate setup and exceptional service for each group.