Convention Services Manager

Doubletree by Hilton- Colorado Springs; Colorado Springs (CO); On-site; USD 63,000 - 65,000; Full time

Job summary

Doubletree by Hilton Colorado Springs is seeking a Convention Services Manager to coordinate conferences, conventions, meetings, and large-scale events. You will bridge client needs with internal departments after turnover from sales, ensuring flawless execution from pre-event through post-event review.

The role requires 2–5+ years in hotel convention sales or related fields, a hospitality-related bachelor’s degree or equivalent experience, and strong communication, negotiation, and

Qualifications

• Experience: Typically 2 to 5+ years of experience in hotel convention sales, catering, event planning, or guest services.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is often preferred (though equivalent hands-on experience is widely accepted).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and property management/catering software.

Responsibilities

• Client Liaison: Serve as the main point of contact for event organizers from the post-sale turnover through the live event and post-event review.
• Event Documentation: Create, update, and distribute detailed Banquet Event Orders (BEOs), group resumes, event schedules, and room diagrams.
• Department Coordination: Work closely with Banquets, Culinary, Housekeeping, Front Office, Engineering, and Audio-Visual teams to ensure seamless execution.
• Space & Block Management: Oversee guest room blocks, rooming lists, pickup counts, cut-off dates, and meeting-room setups (e.g., theatre, classroom, cabaret).
• On-Site Management: Lead pre-conference meetings, oversee daily event logistics, troubleshoot issues in real time, and conduct walkthroughs.
• Revenue & Upselling: Identify opportunities to increase hotel revenue through upgraded menus, enhanced decor, audio-visual additions, or space extensions while tracking food and beverage minimums.
• Post-Event Review: Review final bills and billing accuracy with accounting, handle attrition/cancellation evaluations, and conduct post-event feedback sessions.

Skills

Communication

Negotiation

Organization

Problem-solving

Time management

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Job description

The Doubletree by Hilton Colorado Springs is hiring an additional Convention Services Manager to join our sales and catering team. The Convention Services Manager (CSM) coordinates the planning, execution, and wrap-up of conferences, conventions, meetings, and large-scale events at hotels, resorts, or convention centers. They act as the primary bridge between the client and internal property departments after a group contract is handed over from the sales team.
Compensation: $63,000 - $65,000 yearly

Qualifications

• Experience: Typically 2 to 5+ years of experience in hotel convention sales, catering, event planning, or guest services.
• Education: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is often preferred (though equivalent hands‑on experience is widely accepted).
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and property management/catering software.
• Soft Skills: Strong communication, negotiation, organization, problem-solving, and time‑management skills under pressure.
• Availability: Flexibility to work extended hours, evenings, weekends, and holidays depending on event schedules.

Responsibilities

• Client Liaison: Serve as the main point of contact for event organizers from the post‑sale turnover through the live event and post‑event review.
• Event Documentation: Create, update, and distribute detailed Banquet Event Orders (BEOs), group resumes, event schedules, and room diagrams.
• Department Coordination: Work closely with Banquets, Culinary, Housekeeping, Front Office, Engineering, and Audio‑Visual teams to ensure seamless execution.
• Space & Block Management: Oversee guest room blocks, rooming lists, pickup counts, cut‑off dates, and meeting‑room setups (e.g., theatre, classroom, cabaret).
• On‑Site Management: Lead pre‑conference meetings, oversee daily event logistics, troubleshoot issues in real time, and conduct walkthroughs.
• Revenue & Upselling: Identify opportunities to increase hotel revenue through upgraded menus, enhanced decor, audio‑visual additions, or space extensions while tracking food and beverage minimums.
• Post‑Event Review: Review final bills and billing accuracy with accounting, handle attrition/cancellation evaluations, and conduct post‑con feedback sessions.