Conference Services Manager: Elevate Events & Guest Experience

Seaport Hotel; Boston (MA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Collaborative team

Waterfront Boston location

Flexible remote opportunities

Career growth opportunities

Job summary

Seaport Hotel in Boston seeks a dynamic Conference Services Manager to act as the primary liaison between clients and hotel operations, managing events from contract through execution. You’ll maximize revenue opportunities and guest satisfaction in a fast-paced setting.

In this role, you’ll coordinate across departments, conduct site tours, and protect profitability while delivering flawless service. Hybrid work options available to support work-life balance in a premier waterfront property.

Qualifications

• 3+ years of experience in event or conference services (hospitality preferred).
• Strong knowledge of hotel operations and group/event management.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple events in a fast-paced environment.
• Experience with Amadeus or similar event systems; CMP preferred.

Responsibilities

• Serve as the primary contact for group and event clients, managing all planning and execution details.
• Translate client needs into detailed event plans, including room blocks, meeting space, food & beverage, and logistics.
• Prepare and manage event documentation (BEOs, resumes, menus, and programs).
• Coordinate across departments to ensure seamless event execution and exceptional service delivery.
• Conduct site tours and client tastings to showcase the property.
• Negotiate changes to group contracts while protecting hotel revenue and profitability.
• Identify opportunities to upsell and maximize revenue for each event.
• Oversee event execution on-site, ensuring a high-quality guest experience.
• Review final billing for accuracy and alignment with contract terms.
• Participate in sales meetings and contribute to team strategies and goals.

Skills

Event planning

Leadership

Hotel operations knowledge

Communication

Organization

Problem solving

Upsell / revenue opportunities

Education

CMP certification

Tools

Amadeus

Microsoft Office

Job description

Seaport Hotel in Boston seeks a dynamic Conference Services Manager to act as the primary liaison between clients and hotel operations, managing events from contract through execution. You’ll maximize revenue opportunities and guest satisfaction in a fast-paced setting.

In this role, you’ll coordinate across departments, conduct site tours, and protect profitability while delivering flawless service. Hybrid work options available to support work-life balance in a premier waterfront property.