Conference Services Manager

Seaport Hotel; Boston (MA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Collaborative team

Waterfront Boston location

Flexible remote opportunities

Career growth opportunities

Job summary

Seaport Hotel in Boston seeks a dynamic Conference Services Manager to act as the primary liaison between clients and hotel operations, managing events from contract through execution. You’ll maximize revenue opportunities and guest satisfaction in a fast-paced setting.

In this role, you’ll coordinate across departments, conduct site tours, and protect profitability while delivering flawless service. Hybrid work options available to support work-life balance in a premier waterfront property.

Qualifications

• 3+ years of experience in event or conference services (hospitality preferred).
• Strong knowledge of hotel operations and group/event management.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple events in a fast-paced environment.
• Experience with Amadeus or similar event systems; CMP preferred.

Responsibilities

• Serve as the primary contact for group and event clients, managing all planning and execution details.
• Translate client needs into detailed event plans, including room blocks, meeting space, food & beverage, and logistics.
• Prepare and manage event documentation (BEOs, resumes, menus, and programs).
• Coordinate across departments to ensure seamless event execution and exceptional service delivery.
• Conduct site tours and client tastings to showcase the property.
• Negotiate changes to group contracts while protecting hotel revenue and profitability.
• Identify opportunities to upsell and maximize revenue for each event.
• Oversee event execution on-site, ensuring a high-quality guest experience.
• Review final billing for accuracy and alignment with contract terms.
• Participate in sales meetings and contribute to team strategies and goals.

Skills

Event planning

Leadership

Hotel operations knowledge

Communication

Organization

Problem solving

Upsell / revenue opportunities

Education

CMP certification

Tools

Amadeus

Microsoft Office

Job description

Overview

About the Role

Seaport Hotel is seeking a dynamic Conference Services Manager to serve as the key liaison between our clients and hotel operations. In this highly visible role, you’ll manage group events from contract through execution—ensuring every detail is delivered flawlessly while maximizing revenue opportunities and guest satisfaction.

If you thrive in a fast-paced hospitality environment, excel at building relationships, and enjoy bringing events to life, we’d love to meet you.

Why Join Seaport Hotel?

• Be part of a collaborative, service-driven team
• Work in one of Boston’s premier waterfront destinations
• Flexible work environment with some remote opportunities
• Opportunity to grow your career in a leading hospitality organization

Our Culture

At Seaport Hotel, we believe in delivering exceptional guest experiences through:

• Warm, genuine service
• Thoughtful anticipation of guest needs
• Collaboration, creativity, and accountability
• A deep commitment to each other and our guests

Responsibilities

What You’ll Do

• Serve as the primary contact for group and event clients, managing all planning and execution details
• Translate client needs into detailed event plans, including room blocks, meeting space, food & beverage, and logistics
• Prepare and manage event documentation (BEOs, resumes, menus, and programs)
• Coordinate across departments to ensure seamless event execution and exceptional service delivery
• Conduct site tours and client tastings to showcase the property
• Negotiate changes to group contracts while protecting hotel revenue and profitability
• Identify opportunities to upsell and maximize revenue for each event
• Oversee event execution on-site, ensuring a high-quality guest experience
• Review final billing for accuracy and alignment with contract terms
• Participate in sales meetings and contribute to team strategies and goals

Qualifications

What We’re Looking For

• 3+ years of experience in event or conference services (hospitality preferred)
• Prior leadership or supervisory experience a plus
• Strong knowledge of hotel operations and group/event management
• Excellent communication, organization, and problem-solving skills
• Proven ability to manage multiple events in a fast-paced environment
• Experience with Amadeus (or similar event systems) and Microsoft Office
• CMP certification preferred
• Experience in an urban hotel setting (Boston experience strongly preferred)