Guest Experience & Events Coordinator

Convene Hospitality Group; Boston (MA); On-site; USD 33,062 - 44,083; Full time

Benefits offered by this job

Health insurance

Paid time off

401K with company match

Parental leave

Job summary

Convene Hospitality Group in Boston is seeking a Hospitality Coordinator to oversee daily operations of our workplace, meeting, and event experiences. Reporting to the General Manager, you will ensure a flawless front-of-house experience for tenants and guests while collaborating across departments.

You will welcome guests, manage lobby flow, support meetings and events from setup to breakdown, and coordinate with building management on security and maintenance.

Qualifications

• Minimum 2 years’ experience in hospitality
• Strong communication skills and a service-first mindset
• Highly organized, adaptable, and comfortable multitasking
• Flexible and long hours sometimes required

Responsibilities

• Welcome and check in all guests, clients, and workplace members
• Manage lobby/reception flow, VIP arrivals, and guest support
• Maintain ownership of assigned desk or floor, ensuring coverage, cleanliness, and organization
• Manage coat check, lost & found, and daily front-of-house operations
• Support end-to-end execution of meetings and events
• Coordinate load-in/load-out, freight, and vendor logistics
• Create event materials (run-of-show, signage, menu cards)
• Assist with setup, breakdown, and on-the-floor support during peak times
• Support site tours and “Surprise & Delight” moments
• Partner with building management on security, maintenance, and event logistics
• Submit and track facility tickets (HVAC, repairs, etc.)
• Coordinate security guards, porters, and lobby flow for events
• Assist members with bookings, catering, badges, and requests
• Manage calendars, event schedules, and internal communications
• Handle packages, invoices, purchasing, and supply inventory
• Support staffing logistics, including scheduling temporary team members
• Use platforms such as Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite
• Partner with Culinary, Service, Production, Technology, and Customer Success teams
• Communicate effectively and problem-solve in real time

Skills

Communication skills

Customer service

Organization

Multitasking

Flexibility

Tools

Salesforce

JIRA

Robin

ProxyClick

DocuPhase

Canva

Google Suite

Job description

Convene Hospitality Group in Boston is seeking a Hospitality Coordinator to oversee daily operations of our workplace, meeting, and event experiences. Reporting to the General Manager, you will ensure a flawless front-of-house experience for tenants and guests while collaborating across departments.

You will welcome guests, manage lobby flow, support meetings and events from setup to breakdown, and coordinate with building management on security and maintenance.