Conference Services Manager

HHM Hospitality; Arlington (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

HHM Hospitality is seeking a Conference Services Manager to oversee the Conference Services Department, coordinating groups in line with guest service and HHM sustainability standards. You will lead a team, plan pre/post-con meetings, and ensure seamless cross-department collaboration to maximize client satisfaction.

The role focuses on client liaison, site inspections, and leveraging HHM facilities and services to deliver exceptional events while upholding EarthView guidelines and safety

Qualifications

• Associate or Bachelor’s degree preferred.
• 1 to 3 years' of related experience.

Responsibilities

• Interview, select, train, schedule, coach, and support associates to brand standards and HHM values.
• Plan and conduct pre/post-convention meetings with clients and departments.
• Establish rapport with meeting planners and promote hotel facilities and services.
• Conduct walking site inspections throughout the property.
• Coordinate activities of various departments to service accounts.
• Document tracking of group activity and generate history reports.
• Follow EarthView sustainability guidelines and safety standards.
• Perform other duties as requested by management.

Skills

1–3 years experience

Education

Associate or Bachelor’s degree preferred

Job description

Overview

Opportunity: Conference Services Manager

Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.

Your Growth Path

Sales Manager – Director of Catering Sales – Director of Sales

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Monitor in-house group activity, providing assistance as needed.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients.
• Review banquet associates’ work to ensure accuracy.
• Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
• Coordinate activities of various departments to service accounts.
• Document tracking of group activity. Access and input data into a computer system to generate account history reports.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• 1 to 3 years' of related experience.

WorkEnvironment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It