Guest Services & Conference Experience Coordinator

Compass Group USA; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA is seeking a Conference & Meeting Services Coordinator to manage front desk operations, guest services, and conference center support at the New York site. You will coordinate with partners, VIPs, and internal teams to ensure seamless hospitality for meetings and events.

The role emphasizes professional communication, meticulous organization, and the ability to handle multiple reservations while maintaining service excellence across shifts.

Qualifications

• Front desk hospitality experience or equivalent.
• Strong verbal and written communication.
• Ability to manage multiple reservations and guest requests.
• Organized with attention to detail and follow SOPs.

Responsibilities

• Provide on-site front desk coverage Monday–Friday, 10:00 AM–7:00 PM.
• Greet visitors, manage check-ins, and coordinate with partners and VIPs.
• Review reservations, prepare passes, and log updates.
• Coordinate with Porter and other teams for space setup and supplies.
• Maintain a welcoming, professional atmosphere in the conference center.

Skills

Front desk hospitality

Guest relations

Communication skills

Team collaboration

Organizational skills

Event support

Education

High school diploma or equivalent

Tools

Engage reservations system

Office software (Excel/Email)

Job description

Compass Group USA is seeking a Conference & Meeting Services Coordinator to manage front desk operations, guest services, and conference center support at the New York site. You will coordinate with partners, VIPs, and internal teams to ensure seamless hospitality for meetings and events.

The role emphasizes professional communication, meticulous organization, and the ability to handle multiple reservations while maintaining service excellence across shifts.