Conference Services Lead: Events & Guest Experience

Shangrilaok; Bernice (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

Shangrilaok in Bernice, Oklahoma is hiring a Conference Services Manager who will be responsible for planning and executing conferences and special events. The ideal candidate should have a bachelor's degree in hospitality management and 2–5 years of relevant experience.

This position requires strong organizational skills and the ability to manage multiple tasks efficiently. Key responsibilities include serving as the primary contact for clients, coordinating event specifications, and maximizing revenue through upselling services.

Qualifications

• 2–5 years of experience in conference services, event management, or hotel operations.
• Golf Club, Resort or full-service hotel experience strongly preferred.

Responsibilities

• Serve as the primary contact for assigned groups after contract execution.
• Ensure service standards meet or exceed brand expectations.
• Anticipate client needs and provide creative solutions.

Skills

Strong organizational and multitasking abilities

Exceptional written and verbal communication skills

Detail-oriented with strong problem-solving capabilities

Proficiency in event management and property management systems (e.g., Agilysys)

Education

Bachelor's degree in hospitality management, Business, or related field

Tools

Agilysys or similar event management systems

Job description

Shangrilaok in Bernice, Oklahoma is hiring a Conference Services Manager who will be responsible for planning and executing conferences and special events. The ideal candidate should have a bachelor's degree in hospitality management and 2–5 years of relevant experience.

This position requires strong organizational skills and the ability to manage multiple tasks efficiently. Key responsibilities include serving as the primary contact for clients, coordinating event specifications, and maximizing revenue through upselling services.