Conference Services Director — Guest Experience Leader

Compass Group USA; Wilmington (DE); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA seeks a Director of Conference Services to lead Guest Services for a Conference Center. You will manage a team of coordinators and receptionists, ensuring guests receive a high level of service and satisfaction.

Responsibilities include planning, forecasting, and maintaining strong client relations. The role requires a Bachelor’s degree in Hospitality and several years of hotel conference services experience, with strong analytical and communication skills.

Qualifications

• Bachelor’s degree and a minimum of five years hotel experience.
• Previous experience as hotel Director of Conference Services preferred.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of Excel and PowerPoint.
• Proactive mindset to anticipate and support changes in our business.
• Conformity to the highest standards of personal integrity and ethical behavior.

Responsibilities

• Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above.
• Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
• Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department.
• Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers on an annual/quarterly/monthly basis.

Skills

Excel

PowerPoint

Education

Bachelor’s degree in Hospitality or related field

Tools

Excel

PowerPoint

Job description

Compass Group USA seeks a Director of Conference Services to lead Guest Services for a Conference Center. You will manage a team of coordinators and receptionists, ensuring guests receive a high level of service and satisfaction.

Responsibilities include planning, forecasting, and maintaining strong client relations. The role requires a Bachelor’s degree in Hospitality and several years of hotel conference services experience, with strong analytical and communication skills.