Conference Services Manager | Full Time

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Omni Hotels & Resorts in Florida seeks a Conference Services Manager to lead planning for group events and to coordinate between client groups and hotel departments for flawless execution.

You will oversee meeting space, AV needs, and BEOs, while developing customized menus with the culinary team and maintaining high service standards throughout the event lifecycle.

Qualifications

• Minimum 1 year of hotel, catering or conference services experience in a full‑service hotel or resort.
• Strong knowledge of hotel operations including meeting space capacities, event setups, and service standards.
• Proficiency in event‑management systems such as Delphi, Microsoft Outlook, Word, Excel, and related platforms.
• Exceptional communication and client‑service skills with the ability to build strong relationships and manage high‑profile accounts.
• Strong organizational and multitasking abilities with the capacity to manage multiple events simultaneously.
• Independent decision‑making and sound judgment in a fast‑paced environment.
• Ability to collaborate effectively with cross‑functional teams including banquet, culinary, housing, and conference floor staff.
• Flexibility to work on‑site during events, including occasional evenings, weekends, or extended hours as needed.
• Strong problem‑solving skills

Responsibilities

• Lead conference planning for small to medium group events, preparing and reviewing detailed group resumes and ensuring all operational departments receive accurate, timely information.
• Coordinate event logistics including meeting room verification, setup requirements, audiovisual needs, and on‑site adjustments to ensure flawless execution.
• Develop customized menus in partnership with the culinary team to meet client needs and maximize food and beverage revenue.
• Create and manage Banquet Event Orders (BEOs), distribute them to operational teams, and lead daily BEO meetings to ensure alignment.
• Conduct pre‑planning and pre‑conference meetings with clients and department leaders to confirm all event details.
• Serve as primary client liaison throughout the event lifecycle, maintaining availability via phone, email, and in person to resolve issues promptly.
• Manage vendor relationships and recommend in‑house or preferred partners to enhance event success and drive revenue.
• Support departmental operations including special projects, staff collaboration, and communication with banquet, floor, and housing teams.
• Ensure compliance with hotel policies, service standards, emergency procedures, and guest‑service expectations.

Skills

Communication

Client service

Organization

Multitasking

Decision making

Team collaboration

On-site availability

Tools

Delphi

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

The Conference Services Manager serves as a key leader within theConference Services Department, responsible for overseeing group activity and ensuring flawless execution of conference operations. Acting as the primary logistical liaison between client groups and all hotel departments, this role provides strategic coordination, anticipates operational needs, and drives service excellence across every phase of the event lifecycle. The Manager upholds elevated service standards and ensures that all group requirements are met with precision and professionalism. This position reports directly to the Director of Catering & Conference Services.

Responsibilities

• Lead conference planning for small to medium group events, preparing and reviewing detailed group resumes and ensuring all operational departments receive accurate, timely information.
• Coordinate event logistics including meeting room verification, setup requirements, audiovisual needs, and on‑site adjustments to ensure flawless execution.
• Develop customized menus in partnership with the culinary team to meet client needs and maximize food and beverage revenue.
• Create and manage Banquet Event Orders (BEOs), distribute them to operational teams, and lead daily BEO meetings to ensure alignment.
• Conduct pre‑planning and pre‑conference meetings with clients and department leaders to confirm all event details.
• Serve as primary client liaison throughout the event lifecycle, maintaining availability via phone, email, and in person to resolve issues promptly.
• Manage vendor relationships and recommend in‑house or preferred partners to enhance event success and drive revenue.
• Support departmental operations including special projects, staff collaboration, and communication with banquet, floor, and housing teams.
• Ensure compliance with hotel policies, service standards, emergency procedures, and guest‑service expectations.

Qualifications

• Minimum 1 year of hotel, catering or conference services experience in a full‑service hotel or resort.
• Strong knowledge of hotel operations including meeting space capacities, event setups, and service standards.
• Proficiency in event‑management systems such as Delphi, Microsoft Outlook, Word, Excel, and related platforms.
• Exceptional communication and client‑service skills with the ability to build strong relationships and manage high‑profile accounts.
• Strong organizational and multitasking abilities with the capacity to manage multiple events simultaneously.
• Independent decision‑making and sound judgment in a fast‑paced environment.
• Ability to collaborate effectively with cross‑functional teams including banquet, culinary, housing, and conference floor staff.
• Flexibility to work on‑site during events, including occasional evenings, weekends, or extended hours as needed.
• Strong problem‑solving skills