Conference Service Specialist

Massanutten Resort; Harrisonburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier hospitality venue in Harrisonburg, Virginia is looking for an Entry-Level Group Coordinator. This role involves creating exceptional experiences for assigned groups, coordinating with various departments to ensure smooth operations from check-in to check-out. Ideal candidates will have strong communication skills and attention to detail. A valid driver's license is needed for this position.

Qualifications

• Excellent communication skills are essential for this role.
• Experience in hospitality or event planning is preferred.
• A valid driver's license is required.

Responsibilities

• Create first-class experiences for assigned groups from check-in to check-out.
• Coordinate activities with various departments to ensure seamless guest experiences.
• Represent the resort at offsite functions as necessary.

Skills

Excellent verbal and written communication skills

Proficient in Microsoft Office Programs

Ability to work independently

Attention to detail

Excellent organizational skills

Job description

Overview

Direct message the job poster from Massanutten Resort

Responsible for creating first-class onsite group experiences. Serves as the primary point of contact for assigned groups from check-in through check-out.

Responsibilities

• Create first class onsite groups experiences through coordination of all onsite activities for assigned groups from check in through check out
• Proactively identify assigned groups needs through effective pre-arrival communication and coordination with the group sales coordinator
• Work closely with group sales coordinators, front desk, food and beverage, activities, snow sports, family adventure park, and Waterpark departments to ensure a seamless guest experience throughout their stay
• Represent the resort at offsite groups related functions as needed
• Work directly with third-party venues to ensure excellent groups functions
• Complete special projects as assigned
• Other duties as assigned by management

Qualifications

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Programs
• Ability to work independently and as a team in a fast-paced environment
• A high degree of accuracy and attention to detail
• Excellent organizational skills
• Valid driver’s license and approved driving record

Preferred

• Knowledge of event planning or group booking experience
• Experience in the hospitality industry

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Hospitality