Banquet Captain

Massanutten Resort; Hopkins Spring (VA); Vor Ort; USD 27.000 - 44.000; Vollzeit

Zusammenfassung

Massanutten Resort in McGaheysville, VA is seeking a Banquet Captain to oversee and coordinate banquet events across multiple resort venues. You will lead banquet staff, ensure high service standards, and drive guest satisfaction in a dynamic, multi-location environment.

The role requires strong organizational and communication skills, a valid driver's license, and prior banquet or hospitality experience. The position is full-time with varied hours, including weekends and holidays, at 17.00 USD

Qualifikationen

• High school diploma or equivalent.
• Prior banquet or hospitality experience.
• Strong leadership, communication, and organizational skills.
• Valid driver's license and approved DMV record.

Aufgaben

• Lead the setup, execution, and breakdown of banquet events across various resort locations.
• Coordinate with kitchen staff, event planners, and other departments to ensure timely service and smooth operations.
• Direct and support banquet servers, bartenders, and setup crews.
• Monitor staff performance and provide on-the-spot coaching and support.
• Serve as the primary point of contact for guests during events, ensuring satisfaction.
• Coordinate transportation of equipment, supplies, and staff between multiple venues.
• Maintain staff timekeeping records and assist in training new banquet staff.
• Ensure accurate cash handling procedures are followed.

Kenntnisse

Leadership

Communication

Organizational skills

Ausbildung

High school diploma or equivalent

Tools

Microsoft Word

Excel

Jobbeschreibung

Massanutten Resort
McGaheysville, VA 22840, USA

Description

Job Summary

The Banquet Captain is responsible for overseeing and coordinating banquet events across multiple venues throughout the resort. This role ensures the seamless execution of events by coordinating banquet staff, maintaining high service standards, and ensuring guest satisfaction. The ideal candidate is organized, adaptable, and thrives in a dynamic, multi-location environment.

Required

• High school diploma or equivalent
• Prior banquet or hospitality experience
• Strong leadership, communication, and organizational skills
• Valid driver's license and approved DMV record

Preferred

• Familiar with Microsoft Office software including Word and Excel
• Must be at least 21 or older

Job-Type: Full-Time

Typical Schedule

Days:

• Varies, including weekends and holidays as needed

Hours:

• Varies, including early mornings and late evenings
  • 30 to 50 hours a week - dependent on event load

Compensation

• Pay: $17.00/Hour

Core Responsibilities

• Lead the setup, execution, and breakdown of banquet events across various resort locations
• Properly put away all decorations, maintaining a clean and tidy storage area
• Ensure the server station for all event locations are kept clean and tidy
• Ensure all banquet rooms are properly staged according to event specifications and resort standards
• Coordinate with kitchen staff, event planners, and other departments to ensure timely service and smooth operations
• Direct and support banquet servers, bartenders, and setup crews
• Conduct pre-event briefings to communicate event details and service expectations
• Monitor staff performance and provide on-the-spot coaching and support
• Serve as the primary point of contact for guests during events, ensuring a high level of customer satisfaction through attentive and personalized service and resolving guest concerns promptly and professionally
• Coordinate transportation of equipment, supplies, and staff between multiple banquet venues across the resort efficiently
• Maintain communication with the Banquet Coordinators regarding event progress and needs
• Maintain staff timekeeping records and assist in training new banquet staff regarding service standards and compliance with health, safety, and sanitation regulations
• Ensure accurate cash handling procedures are followed
• Other duties as assigned by management

Applications accepted until 2:00PM on Monday, October 26, 2026.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.