WaterPark Guest Services Agent

Massanutten Resort; McGaheysville (VA); Vor Ort; USD 15.000 - 21.000; Teilzeit

Zusammenfassung

Massanutten Resort is seeking a WaterPark Guest Services Agent for the WaterPark. You will be the first friendly face for guests, assisting with check-in, providing wristbands, and delivering excellent customer service. You will help with retail sales, admissions, and answering calls while sharing information about the WaterPark and resort amenities.

Knowledge of company core values is important. Previous public-facing experience is preferred, and strong communication skills are required.

Qualifikationen

• Must be at least 16 years old.
• Excellent customer service skills.
• Ability to multi-task.
• Ability to communicate effectively with guests of all ages.

Aufgaben

• Greet guests in a timely manner.
• Assist guests in learning about WaterPark and resort amenities.
• Answer incoming calls to the WaterPark and direct them to the proper location.
• Process purchases of retail and admissions through Siriusware Point of Sale.
• Reconcile cash drawer at end of shift.
• Other duties as assigned by management.

Kenntnisse

Excellent customer service

Multi-tasking

Effective communication

Jobbeschreibung

Job Summary

WaterPark Guest Services Agents are the first friendly faces guests see when they enter Massanutten WaterPark. They are responsible for assisting guests with check-in process and providing the correct wristband for admission. Must also provide excellent customer service while assisting with retail sales and admissions, answering incoming calls, and providing information about the WaterPark. Knowledge of and adherence to Massanutten Waterpark’s company core values and mission statement are vitals keys to success in this position. Will also be responsible for offering assistance to the needs and requests of all guests and ensure guest needs are met in a timely and efficient manner. Must conduct self in a friendly and attentive manner during all guest encounters. Prior experience in working with the public is preferred and excellent communication skills are a must.

Massanutten Resort

Job Summary

WaterPark Guest Services Agents are the first friendly faces guests see when they enter Massanutten WaterPark. They are responsible for assisting guests with check-in process and providing the correct wristband for admission. Must also provide excellent customer service while assisting with retail sales and admissions, answering incoming calls, and providing information about the WaterPark. Knowledge of and adherence to Massanutten Waterpark’s company core values and mission statement are vitals keys to success in this position. Will also be responsible for offering assistance to the needs and requests of all guests and ensure guest needs are met in a timely and efficient manner. Must conduct self in a friendly and attentive manner during all guest encounters. Prior experience in working with the public is preferred and excellent communication skills are a must.

Required

• Must be at least 16
• Excellent customer service skills
• Ability to multi-task
• Ability to communicate effectively with guests of all ages

Preferred

• Customer service experience

Job-Type: Seasonal

Typical Schedule

Days

• Varies, including weekends, holidays required as needed

Hours

• Varies, including evenings

Compensation

• Pay: $12.77/Hour

Core Responsibilities

• Greet guests in a timely manner
• Assist guests in learning about WaterPark and resort amenities
• Answering incoming calls to the WaterPark and directing them to the proper location
• Process purchases of retail and admissions through Siriusware Point of Sale
• Reconcile cash drawer and the end of shift
• Other duties as assigned by management

Applications accepted until 2:00 PM on Friday, November 20. For more information, contact José Antonio Martínez at 540.289.3143.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.