Conference Center Concierge & Customer Support Pro

Intrepid Global Solutions; Bethesda (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Intrepid Acquisition Holdings, LLC seeks an onsite Customer Service Representative to provide comprehensive desk and conference center support in a fast-paced environment. You will handle inquiries via phone, in person, and email while coordinating reservations and ensuring smooth events.

The ideal candidate has a year of customer service experience, strong MS Office skills, and a client-focused approach to timely problem solving. Security clearance is required.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of recent customer service center experience.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Answer phone, walk-in, and electronic inquiries for assistance.
• Track and monitor service requests to ensure timely closure.
• Create meeting reservations and configure conference rooms per requests.
• Assist conference center attendees with supplies, equipment, setup, and breakdown.
• Ensure conference rooms are clean and free of classified materials at day end.

Skills

Interpersonal skills

Oral communication

Written communication

Time management

Customer focus

Stakeholder communication

Education

High School Diploma

GED

Tools

MS Word

MS Excel

MS Office

Job description

Intrepid Acquisition Holdings, LLC seeks an onsite Customer Service Representative to provide comprehensive desk and conference center support in a fast-paced environment. You will handle inquiries via phone, in person, and email while coordinating reservations and ensuring smooth events.

The ideal candidate has a year of customer service experience, strong MS Office skills, and a client-focused approach to timely problem solving. Security clearance is required.