Customer Service Representative

Intrepid Global Solutions; Bethesda (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Intrepid Acquisition Holdings, LLC seeks an onsite Customer Service Representative to provide comprehensive desk and conference center support in a fast-paced environment. You will handle inquiries via phone, in person, and email while coordinating reservations and ensuring smooth events.

The ideal candidate has a year of customer service experience, strong MS Office skills, and a client-focused approach to timely problem solving. Security clearance is required.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of recent customer service center experience.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Answer phone, walk-in, and electronic inquiries for assistance.
• Track and monitor service requests to ensure timely closure.
• Create meeting reservations and configure conference rooms per requests.
• Assist conference center attendees with supplies, equipment, setup, and breakdown.
• Ensure conference rooms are clean and free of classified materials at day end.

Skills

Interpersonal skills

Oral communication

Written communication

Time management

Customer focus

Stakeholder communication

Education

High School Diploma

GED

Tools

MS Word

MS Excel

MS Office

Job description

As the Customer Service Representative, you will provide onsite full-time Customer Service & Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential.ESSENTIAL JOB FUNCTIONS:Responds to all telephone, walk-in, and electronic inquiries for assistance.Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.Creates meeting reservations and configures conference rooms in accordance with individual requests.Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown. Ensures conference rooms are clean and void of classified materials at the end of the day.Performs other administrative duties, as needed.EDUCATION & EXPERIENCE:High School Diploma or GED.Minimum of one (1) year of recent experience working at a customer service center.Must be proficient in the use of Microsoft Office, primarily Word and Excel.KNOWLEDGE & SKILLS:Strong interpersonal skills to maintain effective working relationships with team and customers.Good oral and written communication skills sufficient to respond to customers’ routine questions in a clear and concise manner.Ability to manage own activities and workflow under tight deadlines.Ability to apply a strong customer focus orientation to understand customer requirements. and suggest and implement solutions.Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.SECURITY CLEARANCE: Active Top Secret SCIIntrepid Acquisition Holdings, LLCwww.intrepidgs.comIntrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.