Concrete Dispatch & Customer Service Specialist

Maschmeyer Concrete Company; United States; On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Company-Paid Basic Life Insurance & LT

8 Paid Holidays a Year

Weekly PTO

401k with company match

Job summary

Maschmeyer Concrete Company of Florida is seeking an eager and dependable Customer Service Representative (Dispatch) to join our team in Florida. The role handles incoming calls, schedules concrete deliveries, processes payments, and maintains communication with Delivery Professionals.

The ideal candidate will have a high school diploma, solid customer service skills, basic computer experience, and a willingness to learn.

Qualifications

• High School diploma or equivalent.
• Knowledge of ready-mix concrete preferred.
• Excellent customer service and communication skills.
• Intermediate computer skills; including Microsoft Office.
• Willingness to learn.
• Availability: Monday - Saturday.
• Bilingual (Spanish); preferred.

Responsibilities

• Assist customers in placing orders.
• Efficiently respond to customers’ calls and emails.
• Suggest products to meet customers’ needs.
• Process customers’ payments.
• Communicate and resolve, in a satisfactory and timely manner, any customer concerns or issues as they occur, Liaise between Sales, Plant Managers, and Customers to ensure customer satisfaction

Skills

Customer service

Communication

Bilingual Spanish

Willingness to learn

Availability Monday-Saturday

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Maschmeyer Concrete Company of Florida is seeking an eager and dependable Customer Service Representative (Dispatch) to join our team in Florida. The role handles incoming calls, schedules concrete deliveries, processes payments, and maintains communication with Delivery Professionals.

The ideal candidate will have a high school diploma, solid customer service skills, basic computer experience, and a willingness to learn.