Dispatch & Customer Service Representative

Maschmeyer Concrete Company; United States; On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k with company match

8 Paid Holidays and Weekly Accrued PTO

Company-Paid Basic Life Insurance & Long-Term Disability Insurance

Job summary

Maschmeyer Concrete Company in Florida is seeking a Customer Service Representative (Dispatch) to join their team. This role involves answering customer calls, scheduling concrete deliveries, and managing customer payments while maintaining communication with Delivery Professionals.

The ideal candidate will have excellent customer service skills, a high school diploma, and basic computer knowledge. Preferred experience in the concrete or construction industry is a plus. The position offers competitive pay and comprehensive benefits.

Qualifications

• Prior experience in the concrete and/or construction industry is preferred.
• Willingness to learn and adapt to customer needs.

Responsibilities

• Answer incoming customers' calls and assist in placing orders.
• Schedule deliveries of concrete and process payments.
• Communicate effectively with customers to resolve issues.

Skills

Customer service

Communication

Microsoft Office

Bilingual (Spanish)

Education

High School diploma or equivalent

Job description

Maschmeyer Concrete is currently seeking an eager and dependable Customer Service Representative (Dispatch) to join our team in Florida! The Customer Service Representative will be responsible for answering incoming customers' calls, scheduling deliveries of concrete to satisfy customers' needs, process customers' payments, and maintain adequate communication with Delivery Professionals. Prior experience in the concrete and/or construction industry is preferred, but not required.

Dispatch / Customer Service Required Skills and Abilities

• High School diploma or equivalent
• Knowledge of ready-mix concrete and concrete block; preferred
• Excellent customer service and communication skills
• Intermediate computer skills; including Microsoft Office
• Willingness to learn
• Availability: Monday - Saturday
• Bilingual (Spanish); preferred

Dispatch / Customer Service Tasks and Responsibilities

• Assist customers in placing orders
• Efficiently respond to customers’ calls and emails
• Suggest products to meet customers’ needs
• Process customers’ payments
• Communicate and resolve, in a satisfactory and timely manner, any customer concerns or issues as they occur
• Liaise between Sales, Plant Managers, and Customers to ensure customer satisfaction

Benefits Include

• Competitive hourly rate of pay based on ability & experience
• Medical, Dental & Vision Insurance; Company-Paid Basic Life Insurance & Long-Term Disability Insurance
• 8 Paid Holidays a Year & Weekly Accrued Paid Time Off (PTO)
• 401k with company match and full vestiture upon eligibility

About Maschmeyer Concrete Company of Florida

Celebrating over 30 years in Florida, Maschmeyer Concrete has become one of the leading privately‑held, family‑oriented ready‑mix concrete and building materials suppliers in the State of Florida. Maschmeyer takes pride in its people by building strong Customer and Team relationships through the relentless pursuit of our Mission and Core Values. If you are looking for a “Family” environment where our superior work atmosphere is a way of life, then you have found the right Team.

Maschmeyer Concrete Company of Florida is a Florida Drug‑Free Workplace; participates in E‑Verify to verify employment authorization with the Federal Government for all new employees; and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.