Concierge-Style Courtesy Patrol Rover (Part-Time)

Stratton Amenities; San Diego (CA); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is seeking energetic Courtesy Patrol Agents (Rovers) to help secure and enhance upscale apartment communities in San Diego. You will patrol, observe, and report concerns, while interacting with residents and visitors to ensure comfort and safety.

This part-time role focuses on weekends, requires excellent communication, problem-solving, and a service-focused demeanor, and offers health, dental, and vision benefits along with paid leave and PTO.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Ability to actively listen and respond promptly and genuinely to residents' and guests' requests.
• Ability to think clearly and make concise decisions under pressure.
• Professional appearance with a neat and well-groomed demeanor.
• Organizational skills, pro activeness, productivity, and self-motivation with a positive attitude.
• Ability to take pride in the position and property, demonstrating a sense of ownership.

Responsibilities

• Remain attentive to the surroundings and refrain from engaging in activities that may distract from work.
• Welcome residents with a smile and provide exceptional service, offering assistance whenever possible.
• Anticipate residents' needs and offer assistance to anyone who appears to require it.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect all entrances, egress doors, man-gates, handicap gates, fire gates, loading docks, and elevators (reporting any elevator issues immediately).
• Regularly monitor gates and doors throughout the shift to ensure safety.
• Respond promptly to facility emergencies such as fire alarms, elevator entrapments, vehicle accidents, smoke complaints, and noise complaints.
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from the Facilities Manager and/or Concierge Director.
• Inspect all doors and amenity spaces while patrolling the community.
• Reset furniture in amenities to maintain standards and prepare for the next day.

Skills

Verbal and written communication

Problem solving

Interpersonal skills

Guest service orientation

Active listening

Decision making under pressure

Professional appearance

Organizational skills

Ownership mentality

Patrol and safety awareness

Job description

Stratton Amenities is seeking energetic Courtesy Patrol Agents (Rovers) to help secure and enhance upscale apartment communities in San Diego. You will patrol, observe, and report concerns, while interacting with residents and visitors to ensure comfort and safety.

This part-time role focuses on weekends, requires excellent communication, problem-solving, and a service-focused demeanor, and offers health, dental, and vision benefits along with paid leave and PTO.