Concierge Services - Certified Nursing Assistant

WF TPS; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Jupiter Rehabilitation Centers is seeking a compassionate Certified Nursing Assistant to join our Concierge Services team. This full-time role focuses on patient satisfaction, smooth communication between patients, families, and clinical staff, and helping residents feel welcome throughout their recovery.

The Concierge Services department guides patients and families, conducts tours, answers questions, completes admissions checklists, and coordinates with the interdisciplinary team to ensure

Qualifications

• CNA certification required and valid in Florida.
• Excellent patient and customer service skills.
• Ability to communicate clearly with patients, families and staff.

Responsibilities

• Be align with facility goals for occupancy and customer service.
• Meet new residents and provide information about the facility.
• Provide tours of the facility as requested by potential residents.
• Work in a helpful and pleasant manner.
• Complete admission checklist according to facility policy.
• Inform Admissions Director of obstacles during admission.
• Coordinate with interdisciplinary team regarding room readiness for admissions.
• Develop and maintain trust with coworkers.

Skills

Certified Nursing Assistant

Customer service

Communication skills

Education

CNA certification

Job description

Concierge Services / Patient Relations - Certified Nursing Assistant (schedule is from MON - TUE, THUR -SAT 12 PM-8:30PM)

Concierge Services / Patient Relations

Job Summary:

At Jupiter Rehabilitation Centers, we are committed to delivering unparalleled customer service and genuine care to our community's Rehabilitation and Nursing needs. We are seeking a Certified Nursing Assistant for a full-time Concierge Services professional to join our team and play a vital role in ensuring patient satisfaction and customer service excellence.

Concierge Services Job Description:

The Concierge Services Department serves as the liaison between patients, families, and our team members, following patients throughout their healing journey. As a Concierge Services professional, you will be responsible for providing exceptional customer service, facilitating communication between patients and healthcare providers, and ensuring that all patient needs are met.

Concierge Services Responsibilities:

• Behave in a manner aligned with facility goals for occupancy and customer service
• Meet with new residents and provide information about the facility
• Provide tours of the facility as requested by potential residents
• Work in a helpful and pleasant manner
• Complete admission checklist according to facility policy
• Inform the Admissions Director of obstacles or barriers while admitting residents
• Communicate with interdisciplinary team members timely regarding room readiness for pending admissions
• Demonstrate interpersonal relationship skills by developing and maintaining trust with coworkers