Nursing Home - Full-Time Concierge

The Grand Healthcare System; New York (NY); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Bonus opportunities

Health insurance

Retirement options

Paid time off

Career growth

Training programs

Collaborative environment

Job summary

The Grand Healthcare System is seeking a dedicated Concierge to create an exceptional experience for residents, families, and visitors. You will coordinate hospitality services, greet guests, and serve as a friendly liaison with facility departments to ensure smooth operations.

In this role, you will conduct rounds, gather feedback, and help admissions with personalized welcome packages, contributing to a warm, responsive environment across the campus.

Qualifications

• Experience in healthcare, hospitality, or long-term care customer service preferred.
• Ability to thrive in a fast-paced environment.
• Strong interpersonal and communication abilities.
• Willingness to learn and adapt within facility operations.

Responsibilities

• Greet visitors and provide facility tours, ensuring a welcoming and informative experience.
• Welcome new admissions with a personalized greeting and welcome package.
• Coordinate service-related activities to support resident and family satisfaction.
• Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and enhancing the overall experience.
• Communicate and follow up with department leaders regarding resident or visitor concerns to ensure timely resolution.

Skills

Customer service

Communication skills

Teamwork

Professional demeanor

Healthcare experience

Interpersonal skills

Job description

Concierge

A leading healthcare and long-term care organization is seeking a customer-focused Concierge to help create an exceptional experience for residents, families, and visitors. This role is responsible for coordinating hospitality services, fostering a welcoming environment, and serving as a liaison between residents, guests, and facility departments.

The ideal candidate is professional, compassionate, and committed to delivering outstanding customer service while building positive relationships throughout the organization.

Key Responsibilities

Hospitality & Guest Services

• Greet visitors and provide facility tours, ensuring a welcoming and informative experience.
• Welcome new admissions with a personalized greeting and welcome package.
• Coordinate service-related activities to support resident and family satisfaction.
• Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and enhancing the overall experience.
• Communicate and follow up with department leaders regarding resident or visitor concerns to ensure timely resolution.

Surveys & Feedback

• Conduct resident entry and exit surveys to gather feedback and identify opportunities for service improvement.
• Assist in monitoring satisfaction levels and supporting initiatives that enhance the resident experience.

Qualifications

• Ability to thrive in a fast-paced environment.
• Experience in a healthcare, hospitality, customer service, or long-term care setting preferred.
• Strong interpersonal, customer service, and telephone communication skills.
• Excellent verbal and written communication abilities.
• Team-oriented mindset with the ability to build positive working relationships.
• Professional demeanor and willingness to take on new challenges.

What We Offer

• Competitive compensation with bonus opportunities.
• Comprehensive benefits package, including health insurance, retirement savings options, paid time off, and more.
• Opportunities for professional growth and career advancement.
• Ongoing training and development programs.
• Supportive and collaborative work environment.

Hourly Rate: $20-$24 per hour based on experience