Concierge / Porter

The Crescent Hotels Group; Owings Mills (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company that values exceptional customer service and offers a supportive work environment. As a key member of the hospitality team, you'll create memorable experiences for guests through warm welcomes and outstanding service. Your role will include operating our shuttle service safely and ensuring our vehicles are well-maintained. With opportunities for career growth and training, this position is perfect for those looking to advance in the hospitality industry. Become part of a team that recognizes and values your contributions!

Benefits

Competitive compensation

Career growth opportunities

Collaborative work environment

Training and development

Qualifications

• Previous experience in hospitality or customer service preferred.
• Valid driver's license and ability to lift luggage.

Responsibilities

• Greet guests warmly and assist with luggage.
• Operate company shuttle and ensure vehicle care.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Shuttle Vehicle

Job description

Description

Key Responsibilities:

• Warm Welcome: Greet guests with a smile upon their arrival and bid them farewell upon departure. Assist guests with their luggage and escort them to their rooms when needed, ensuring that all belongings are handled with care and delivered promptly.
• Outstanding Service: Provide top-notch customer service by addressing guests' inquiries, offering assistance with directions, and sharing information about our hotel amenities, services, and local attractions. Your friendly demeanor and helpful attitude will make guests feel welcome and valued from the moment they arrive.
• Safe Transport: Operate our company-owned shuttle, in a safe and courteous manner. Transport guests to and from designated locations, including airports and attractions, while assisting passengers with loading and unloading luggage and belongings.
• Vehicle Care: Conduct routine inspections of company vehicles before and after each use to ensure they are in optimal condition. Report any issues or necessary repairs promptly to maintain the safety and reliability of our transportation services.

Qualifications:

• Previous experience in hospitality or customer service preferred, but not required.
• Excellent communication skills and a friendly, outgoing personality.
• Valid driver's license.
• Ability to lift and carry luggage and perform vehicle-related duties as needed.
• Commitment to providing exceptional service and creating positive experiences for guests.

Why Join Our Team?

• Competitive compensation and benefits package.
• Opportunities for career growth and advancement within our organization.
• A supportive and collaborative work environment where your contributions are valued and recognized.
• Training and development opportunities to enhance your skills and expand your knowledge in the hospitality industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts