Member Services Concierge

KEMBA Financial Credit Union Inc.; Kentucky; On-site; USD 17,000 - 25,000; Full time

Job summary

KEMBA Financial Credit Union is seeking a Concierge to manage lobby operations and embody the front-line member care philosophy by greeting, guiding, and directing members to the right staff. The role uses supporting software to quote wait times and promote appointments, while answering questions about credit union services and processing member transactions.

Strong communication, organization, and a positive attitude are essential as you maintain a professional lobby presence, support daily

Qualifications

• High school diploma or equivalent education and experience.
• Proficiency with Word and Outlook.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Positive and outgoing attitude.

Responsibilities

• Greet members professionally and direct to appropriate staff.
• Open and close procedures per policies.
• Sign in members and monitor wait times using software.
• Handle basic member activity including address changes and deposits.
• Process teller transactions for business members and balance drawers.
• Maintain audit controls and professional branch relationships.
• Attend community events and promote KEMBA services.

Skills

Microsoft Office

Word

Outlook

Organizational skills

Communication skills

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent education and experience

Job description

KEMBA Financial Credit Union is seeking a Concierge to manage lobby operations and embody the front-line member care philosophy by greeting, guiding, and directing members to the right staff. The role uses supporting software to quote wait times and promote appointments, while answering questions about credit union services and processing member transactions.

Strong communication, organization, and a positive attitude are essential as you maintain a professional lobby presence, support daily