Global Concierge Health Liaison

Mass General Brigham; Boston (MA); On-site; USD 58,000 - 85,000; Full time

Job summary

Mass General Brigham is seeking a Client Liaison for the Center for Specialized Services to coordinate patient intake and care itineraries. You will serve as a primary contact by phone or in person, supporting international and domestic patients with appointments and navigational needs.

The role requires excellent communication, strong customer service, and the ability to manage multiple priorities in a dynamic hospital setting.

Qualifications

• Bachelor's degree strongly preferred.
• 5+ years of related experience in a health care or business environment required.
• Experience coordinating with clinical staff and management across levels.

Responsibilities

• Coordinate health care needs of patients, families, and referrers.
• Schedule appointments and assist with guest services.
• Deliver a consolidated care itinerary and act as liaison to external entities.

Skills

Independent work

Project management

Stakeholder management

Strategic thinking

Initiative

Organizational skills

Customer service

Communication (verbal & written)

Relationship management

Education

Bachelor's degree

Tools

Microsoft Office

Database management software

Job description

Mass General Brigham is seeking a Client Liaison for the Center for Specialized Services to coordinate patient intake and care itineraries. You will serve as a primary contact by phone or in person, supporting international and domestic patients with appointments and navigational needs.

The role requires excellent communication, strong customer service, and the ability to manage multiple priorities in a dynamic hospital setting.