Client Relations Specialist

Mass General Brigham; Newton (MA); On-site; USD 24,000 - 32,000; Part time

Job summary

Mass General Brigham is seeking a customer service oriented individual to facilitate client relationships at our Newton-Wellesley Hospital location. The role requires handling inquiries via phone, email, and in person, ensuring timely resolution and adherence to policies.

The ideal candidate has 0-1 year of customer service experience, familiarity with CRM systems, strong communication skills, and the ability to multitask while maintaining accuracy in records and timekeeping.

Qualifications

• High School Diploma or Equivalent required.
• 0-1 year customer service experience preferred.
• Experience with CRM systems and strong communication skills.
• Onsite work location: 2014 Washington Street, Boston area.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed.
• Meet production, quality, and adherence standards.
• Attend required training classes.
• Elevate issues to next level of supervision as appropriate.
• Maintain accurate records, including timekeeping.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service

Active listening

Communication

CRM systems

Presentation skills

Multitasking

Time management

Adaptability

Education

High School Diploma or Equivalent

Tools

CRM software

Job description

Mass General Brigham is seeking a customer service oriented individual to facilitate client relationships at our Newton-Wellesley Hospital location. The role requires handling inquiries via phone, email, and in person, ensuring timely resolution and adherence to policies.

The ideal candidate has 0-1 year of customer service experience, familiarity with CRM systems, strong communication skills, and the ability to multitask while maintaining accuracy in records and timekeeping.