Concierge Patient Access Rep - Part-Time Day Shift

Phoenix Children's; Glendale (AZ); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

Phoenix Children's in Glendale is seeking a Patient Access Representative (part-time, days) to join our front-line team at the Glendale Medical Office Building. You will be one of the first contacts for patients and families, guiding them through registration with a welcoming, concierge-style approach.

This role emphasizes accuracy in collecting demographic and insurance information, obtaining signatures, and collecting co-pays at time of service.

Formación

• Customer-service driven, dependable team player.
• Compassion, professionalism, and attention to detail.
• Strong communicator who helps people and creates welcoming experiences.
• Thrives in a fast-paced environment with family-centered care.
• Flexibility to travel between locations as needed.

Responsabilidades

• Arrive patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts.
• Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
• Accurately documents all information in the appropriate fields and/or account notes.
• Maintains accuracy when entering demographic and insurance information in the system.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and underinsured patients to the Financial Counselor.
• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
• Performs miscellaneous job related duties as requested.

Conocimientos

Customer service

Compassion

Communication

Teamwork

Travel flexibility

Descripción del empleo

Phoenix Children's in Glendale is seeking a Patient Access Representative (part-time, days) to join our front-line team at the Glendale Medical Office Building. You will be one of the first contacts for patients and families, guiding them through registration with a welcoming, concierge-style approach.

This role emphasizes accuracy in collecting demographic and insurance information, obtaining signatures, and collecting co-pays at time of service.