PT - Overnight Front Desk/Concierge - Downtown Austin

WRMC, Inc.; Austin (TX); On-site; USD 27,276 - 38,848; Part time

Job summary

A leading hospitality management firm is seeking a part-time Overnight Front Desk/Concierge in Downtown Austin. The role requires strong customer service and communication skills, as well as the ability to manage resident relations effectively. Responsibilities include welcoming residents, maintaining security, and responding to inquiries. Ideal candidates should be self-motivated and capable of working independently. This entry-level position offers a base pay of $24 per hour.

Qualifications

• Experience working as Concierge or Front Desk at Hotel or Residential settings is required.
• Strong customer service and communication skills are essential.
• Able to operate standard office equipment and computer programs.

Responsibilities

• Communicate effectively and demonstrate customer service skills.
• Identify and clarify residents’ needs and desires.
• Respond to resident concerns and complaints professionally.

Skills

Customer service

Communication skills

Interpersonal skills

Problem-solving

Tools

Microsoft Office

Job description

Overnight Front Desk/Concierge – PT Weekends – Downtown Austin

Base pay: $24 per hour.

About Us

Worth Ross Management Company is an award‑winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allow forward progress and our success as a company stems from that philosophy.

About The Role

Requires a self‑motivated, outgoing, detail‑oriented, customer service and customer‑focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking‑in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision.

What You’ll Do

• Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members
• Identifies and clarifies the residents’ needs and desires. Answers questions and provides solutions
• Seeks ways to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
• Assists residents in scheduling access for authorized vendors to provide services within units
• Maintains resident and guest privacy, and the organization’s reputation, by keeping information confidential
• Able to understand and react quickly and effectively to any emergency
• Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to the General Manager
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Accurately maintains daily shift notes in the Building Link system
• Receives packages & deliveries and logs them in the Building Link system, organizes packages for delivery and delivers to residents as scheduled permits
• Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate
• Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
• Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge

Requirements

• Experience working as Concierge/Front desk at Hotel/Residential settings
• Strong customer service, communication, and interpersonal skills are required
• Effective written and verbal communicator. Multiple language fluency is desirable
• Able to operate a computer and be proficient in working knowledge of MS Office Programs (Office, Word, Excel) and e‑mail
• Able to operate standard office equipment, including fax machine, copier, telephone, etc.
• Able to be flexible and adapt to changing environments, make decisions in stressful situations and prioritize and reprioritize tasks and projects
• Highly motivated and able to work independently
• Performs other duties and responsibilities consistent with the position as assigned by the General Manager, Assistant General Manager, or Lead Concierge

Physical Demands

• Ability to lift 30-50 lbs
• Ability to stand, walk, lift, and carry for extended periods
• Ability to work at a personal computer, and talk on the phone for extended periods
• Ability to navigate the building quickly and easily as required to meet job functions
• Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
• Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building
• Ability to respond to emergencies promptlyCommunicate, receive, and exchange ideas and information using both spoken and written word

Seniority Level

• Entry level

Employment Type

• Part‑time

Job Function

• Customer Service

Industries

• IT Services and IT Consulting