Concierge, Part Time

Providence Life Services; Elmhurst (IL); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Benefits flyer

Job summary

Park Place of Elmhurst, part of Providence Life Services, seeks a compassionate Healthcare Concierge to welcome residents, families, and visitors, coordinating services and daily needs in a senior living community.

This role requires 2–4 years in customer service, excellent communication, and the ability to multitask and maintain discretion, with evening and weekend shifts and a focus on resident well-being and connection.

Qualifications

• 2–4 years of customer service/relations experience.
• Must enjoy working with seniors and make a daily difference in geriatric care.

Responsibilities

• Welcome residents, families, and visitors in a respectful, engaging manner.
• Coordinate services and assist with daily needs and resident accommodations.
• Handle guest suite reservations and manage work orders with strong organizational skills.
• Maintain discretion and professionalism in all interactions.
• Communicate effectively with staff to ensure resident needs are met in a timely manner.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Time management

Discretion

Public relations

Microsoft Office

Tools

Microsoft Office

Job description

Description

Park Place of Elmhurst is an elegant five-star community conveniently located across the street from Edward Elmhurst hospital. Here at Park Place of Elmhurst, we offer a continuum of care with the security of lifecare. Our residents also have access to assisted living, short-term rehabilitation, skilled nursing, and memory support right on campus. We are seeking a compassionate and service-oriented Healthcare Concierge to join our senior living community. This role serves as a welcoming presence for residents, families, and visitors, ensuring a supportive, respectful, and engaging environment. The Healthcare Concierge plays a key role in enhancing the overall resident experience by assisting with daily needs, coordinating services, and fostering meaningful connections.

Hours:

Every Friday: 4:00–8:00 PM

Every Other Weekend: Saturday 8:00 AM–2:00 PM and Sunday 2:00 PM–8:00 PM

Benefits:

https://www.providencelifeservices.com/application/files/9517/3342/6965/PLS_HR_Benefits_Flyer_IL_IN.pdf

Key Responsibilities:

• The ability to handle stressful situations with a calm demeanor and pleasant manner
• Excellent communication and interpersonal skills with a strong customer service orientation and comfort level working with seniors
• Effective multitasker, handling work orders, guest suite reservations, and resident accommodations efficiently
• Capable of managing and sharing information as appropriate to ensure resident needs are met in a timely manner
• Superior organization skills
• Adept at maintaining discretion and professionalism
• Familiar with Microsoft Office Suite software, and comfortable with computer systems

Requirements

• Have at least 2-4 years of experience in customer service/relations
• Must enjoy working with seniors. Have a desire to work with and make a daily difference in the lives of the geriatric population.
• Must have the ability to handle multiple tasks and priorities and have excellent time management and organizational skills and be able to meet deadlines
• Possess good public relations, communication, general office, clerical and telephone skills
• Must be independent and self-motivated.
• Responsible in assisting all staff to proactively ensure resident needs are met
• Strong verbal and written communication skills
• Ability to relate well to residents and their families
• Have a neat, professional, courteous manner and appearance.
• Be friendly, compassionate, and empathetic to all customers and prospects

Preferred Skills

• Experience in senior living, assisted living, or memory care settings
• Strong problem-solving and conflict resolution abilities
• Ability to build trust and meaningful relationships with residents and families