Concierge - Part Time!

Ivy Park at Otay Ranch; Santa Clara (CA); On-site; USD 26,863 - 28,240; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation & holidays

Complimentary meals

Life insurance

401(k) with match

Employee assistance program

Job summary

Ellore Senior Living in Santa Clara, CA, is seeking a friendly Concierge to greet visitors, handle resident requests, manage tours, answer a multi-line phone, and provide clerical support. The role requires reliability, basic MS Office skills, and strong communication with residents, families, and staff. Schedule: Fridays & Saturdays, 10:00pm–6:30am.

Pay range: $19.50–$20.50 per hour. Benefits include medical/dental/vision, 401(k) with company match, paid time off, and life insurance.

Qualifications

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls clearly and professionally.
• Communicate effectively with staff, residents, and families.
• Pass Criminal Background and Health Screening tests.
• May require vaccination or PPE per guidelines.

Responsibilities

• Greet residents and visitors and fulfill guest requests.
• Coordinate tours of the property for prospective residents.
• Manage the business center and mail processing.
• Monitor Emergency Alert System and respond promptly.
• Maintain a safe and secure environment following safety standards.
• Collaborate with co-workers across departments.

Skills

Customer service

MS Office proficiency

Written & verbal communication

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Schedule: Fridays & Saturdays, 10:00pm-6:30am

Pay Range: $19.50 - $20.50 per hour (depends on experience)

The Concierge is responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff, in accordance with the company’s mission and values.

Ellore Senior Living is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence.

With communities across California, Hawaii, Colorado, and Nevada, opportunities for career growth, relocation, and travel are significant. Eligible team members may enjoy the following benefits:

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals promptly, clear, concise, and professionally.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage the business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• For the health and safety of our team members and residents, Oakmont Management Group may require vaccination, daily screening, surveillance testing, and the use of face coverings and other personal protective equipment (PPE) as per regulatory guidelines for COVID-19 or other communicable diseases.

Oakmont Management Group is an Equal Opportunity Employer.