Concierge Operations Manager

Stratton Amenities; Boston (MA); On-site; USD 62,000 - 70,000; Part time

Job summary

Stratton Amenities is seeking a Regional Concierge Operations Manager for the Boston region. This part-time role focuses on delivering premium hospitality services across multiple properties, while leading concierge and support teams and maintaining strong client relationships.

The position requires strong hospitality operations experience, exceptional leadership, and a flexible mindset to cover evenings, weekends and on-call emergencies as part of a 24/7 operation in the Boston area.

Qualifications

• Minimum 3 years of experience in hospitality or operations management, preferably multi-site.
• Strong leadership and team development abilities.
• Excellent written and verbal communication skills.
• Organized and able to manage multiple priorities across sites.

Responsibilities

• Oversee daily operations at multiple properties within the Boston region.
• Hire, train, and support concierge, courtesy patrol, and porter teams.
• Conduct site visits to ensure service delivery meets brand standards.
• Build and maintain long-term client relationships through proactive communication.
• Lead performance reviews, check-ins, and disciplinary actions as needed.
• Onboard new team members and support property startups.
• Provide emergency response coverage; 24/7 operations require flexibility.
• Partner with internal departments on staffing, scheduling and payroll.

Skills

Emotional intelligence

Leadership

Communication

Organization

Tools

Microsoft Office

Reporting tools

Job description

# Concierge Operations ManagerPart-time Boston, MA $62k - $70k/yr Posted May 6, 2026Stratton Amenities, a leader in delivering unparalleled front desk concierge and amenity management services, is on the lookout for a motivated and dynamic individual to enhance our team as a Regional Concierge...Apply for This PositionStratton Amenities, a leader in delivering unparalleled front desk concierge and amenity management services, is on the lookout for a motivated and dynamic individual to enhance our team as a Regional Concierge Operations Manager for the Boston region. This role demands a strong commitment to delivering exceptional hospitality experiences, fostering lasting relationships with clients, effectively managing hospitality teams, and ensuring the delivery of premium hospitality services. Primary Responsibilities – Operations Focus • Oversee daily operations at multiple properties across the Boston region • Hire, train, and support concierge, courtesy patrol, and porter teams • Conduct regular site visits and ensure service delivery meets brand standards • Build strong, long-term relationships with clients through proactive communication and support • Lead performance reviews, team check-ins, and disciplinary actions when needed • Handle onboarding for new team members and property startups • Provide emergency response and coverage support. This is a 24/7 operation and flexibility is required • Partner with internal departments to address staffing, scheduling, and payroll needs • Maintain a strong culture of accountability and hospitality among all team members Secondary Responsibility – Business Development Support • Support regional growth by identifying new property opportunities and monitoring market trends • Assist with site visits and client introductions • Attend local industry events to promote Stratton’s services and build visibility • Serve as a representative of the Stratton brand in the Boston market Qualifications & Skills • High emotional intelligence and a passion for service and hospitality • Minimum 3 years of experience in hospitality or operations management, preferably multi-site • Excellent leadership and team development skills • Strong written and verbal communication abilities • Organized and able to manage multiple priorities across sites • Entrepreneurial mindset with the ability to work both independently and collaboratively • Experience in luxury residential, hotel, or multifamily services preferred Requirements • Must reside in Boston. • Flexible availability, including evenings, weekends, and on-call emergencies • Reliable transportation required (mileage reimbursement provided) • Proficiency in Microsoft Office and comfort using basic reporting tools Stratton Amenities is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, age or disability.### Job DetailsEmployment Type: Part-timeLocation: Boston, MACompensation: $62k - $70k/yrDate Posted: May 6, 2026## Apply for Concierge Operations ManagerInterested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.