Concierge Medical Office Administrator & Care Coordinator

UC San Diego; San Diego (CA); On-site; USD 68,000 - 100,000; Full time

Job summary

UC San Diego seeks an Administrative Services Representative for the Concierge Medicine office to provide administrative and operational support, scheduling physician appointments, coordinating specialty care, and assisting with patient access and care coordination.

The role handles insurance copay collections and large cash transactions related to memberships, maintains clinician schedules, documents calls, and collaborates with specialty teams to enhance care coordination and compliance with

Qualifications

• Six years of related experience or a Bachelor's plus two years of relevant experience.
• Two+ years of billing experience in Primary Care or Internal Medicine.
• Familiarity with clinic medical billing practices and documentation.
• Knowledge of ambulatory care clinic management and patient workflows.
• Understanding of medical terminology and clinic knowledge.
• Know-how of center policies, compliance, and licensing requirements.
• Strong communication and ability to explain policies to patients and staff.
• Interpersonal skills across diverse teams and patients.
• Strong organizational and time management abilities in a fast-paced setting.
• Proficiency with MS Office and healthcare IT, including billing and EHR systems.
• Ability to analyze data and prepare clear reports.

Responsibilities

• Schedule physician and specialty appointments inside and outside the Concierge Office.
• Support patient access and care coordination; route and document telephone encounters.
• Manage insurance copay collections and large cash transactions for memberships.
• Maintain and optimize clinician/APP schedules via template management.
• Coordinate with specialty staff to improve care and process prior authorizations.
• Maintain physician panel lists to support smooth clinic operations.

Skills

Communication skills

Billing experience

Medical terminology

Clinic operations knowledge

Healthcare compliance

Time management

Microsoft Office

Data analysis

Interpersonal skills

Epic EHR

Lean Six Sigma

UCSD system knowledge

Education

Bachelor's degree in business, healthcare administration, or related area

Tools

Epic EHR

Microsoft Office Suite

Billing systems

Data reporting tools

Job description

UC San Diego seeks an Administrative Services Representative for the Concierge Medicine office to provide administrative and operational support, scheduling physician appointments, coordinating specialty care, and assisting with patient access and care coordination.

The role handles insurance copay collections and large cash transactions related to memberships, maintains clinician schedules, documents calls, and collaborates with specialty teams to enhance care coordination and compliance with