Administrative Service Rep - Concierge Medicine - 141687

UC San Diego; San Diego (CA); On-site; USD 68,000 - 100,000; Full time

Job summary

UC San Diego seeks an Administrative Services Representative for the Concierge Medicine office to provide administrative and operational support, scheduling physician appointments, coordinating specialty care, and assisting with patient access and care coordination.

The role handles insurance copay collections and large cash transactions related to memberships, maintains clinician schedules, documents calls, and collaborates with specialty teams to enhance care coordination and compliance with

Qualifications

• Six years of related experience or a Bachelor's plus two years of relevant experience.
• Two+ years of billing experience in Primary Care or Internal Medicine.
• Familiarity with clinic medical billing practices and documentation.
• Knowledge of ambulatory care clinic management and patient workflows.
• Understanding of medical terminology and clinic knowledge.
• Know-how of center policies, compliance, and licensing requirements.
• Strong communication and ability to explain policies to patients and staff.
• Interpersonal skills across diverse teams and patients.
• Strong organizational and time management abilities in a fast-paced setting.
• Proficiency with MS Office and healthcare IT, including billing and EHR systems.
• Ability to analyze data and prepare clear reports.

Responsibilities

• Schedule physician and specialty appointments inside and outside the Concierge Office.
• Support patient access and care coordination; route and document telephone encounters.
• Manage insurance copay collections and large cash transactions for memberships.
• Maintain and optimize clinician/APP schedules via template management.
• Coordinate with specialty staff to improve care and process prior authorizations.
• Maintain physician panel lists to support smooth clinic operations.

Skills

Communication skills

Billing experience

Medical terminology

Clinic operations knowledge

Healthcare compliance

Time management

Microsoft Office

Data analysis

Interpersonal skills

Epic EHR

Lean Six Sigma

UCSD system knowledge

Education

Bachelor's degree in business, healthcare administration, or related area

Tools

Epic EHR

Microsoft Office Suite

Billing systems

Data reporting tools

Job description

DESCRIPTION

The Administrative Services Representative - Concierge Medicine provides comprehensive administrative and operational support to the Concierge Office, contributing to efficient clinic operations and a seamless patient experience. Responsibilities include scheduling physician appointments, facilitating and coordinating specialty appointments both within and outside the Concierge Office, and supporting patient access and care coordination. This role manages insurance copay collections and large-scale cash transactions related to membership fees, maintains and optimizes clinician and Advanced Practice Provider (APP) schedules through template management, and ensures accurate telephone documentation and routing of patient encounters. The Administrative Services Representative works closely with specialty department staff to enhance coordination of care, responds to and processes prior authorization requests, and maintains physician panel lists to support effective clinic operations.

While not required, a cover letter is highly recommended when applying to this position.

MINIMUM QUALIFICATIONS

• A minimum of six (6) years of related experience, education/training, OR, a Bachelor's degree in business, healthcare administration, or related area plus two (2) years or more of relevant experience.




• A minimum of two (2) years of billing experience in a Primary Care or Internal medicine practice.




• Familiarity of clinic medical billing practices including coding, billing systems and documentation requirements.




• Knowledge of ambulatory care clinic practice management including patient care workflows and processes.




• Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area.




• Working knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments.




• Strong verbal, written, and active listening skills, with the ability to clearly communicate clinic policies, procedures, and expectations to patients and team members.




• Demonstrated interpersonal skills with diverse staff and patients. Demonstrated ability to develop working relationships within clinical team.




• Strong organizational and time management skills, with the ability to prioritize competing responsibilities, take initiative, meet deadlines, and maintain accuracy in a fast-paced environment.




• Proficiency with Microsoft Office applications, including Word and Excel, as well as experience using relevant healthcare and clinic operations information technology, including billing systems, medical record documentation, and data management tools.




• Ability to analyze data, conduct research, and prepare clear, accurate reports to support clinic operations and decision-making.

PREFERRED QUALIFICATIONS

• Lean Six Sigma training or similar process-improvement experience.


• Proficiency with Epic EHR system and related scheduling/billing applications.


• UCSD system knowledge.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.


• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $68,382 - $99,598 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.75 - $47.70

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).