Concierge Front Desk Coordinator – Patient Experience

Ageless Men's Health; Hendersonville (TN); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO & parental leave

401(k)

Tuition reimbursement

Employee discounts

No nights or weekends

Career growth opportunities

Job summary

Ageless Men’s Health in Hendersonville, TN seeks a Patient Coordinator to manage the front office, greet patients, verify insurance, collect payments, and schedule appointments. You’ll own the patient flow and maintain accurate records in a fast-paced wellness clinic.

This full-time role offers daytime hours Mon–Fri with no nights or weekends, plus benefits and growth opportunities within a national healthcare organization.

Qualifications

• 1–3 years in a medical office or healthcare setting.
• Strong customer service and communication skills.
• Organized, able to manage multiple priorities in a fast-paced environment.
• Experience with insurance verification and scheduling.
• Comfortable using EMR software.
• Interest in men’s health is a plus.

Responsibilities

• Serve as the first and last point of contact for every patient visit.
• Greet patients and manage check-in/check-out for scheduled and walk-in appointments.
• Answer phones, schedule appointments, and provide exceptional customer service.
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information.
• Follow up on inbound leads, reactivate inactive patients, and support retention initiatives.
• Build strong relationships with patients through concierge-level service.
• Maintain an organized, welcoming lobby and front office environment.
• Support daily clinic operations while ensuring HIPAA compliance.

Skills

Customer service

Scheduling

Communication

HIPAA compliance

Tools

EMR software

Scheduling software

Insurance verification systems

Job description

Ageless Men’s Health in Hendersonville, TN seeks a Patient Coordinator to manage the front office, greet patients, verify insurance, collect payments, and schedule appointments. You’ll own the patient flow and maintain accurate records in a fast-paced wellness clinic.

This full-time role offers daytime hours Mon–Fri with no nights or weekends, plus benefits and growth opportunities within a national healthcare organization.