Patient Concierge & Front Office Lead (Mon–Fri)

Ageless Men's Health; Orem (UT); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Paid time off (PTO) and parental leave

401(k) and tuition reimbursement

Employee discounts and short-term/dis

Résumé du poste

Ageless Men's Health in Orem, UT, seeks a Patient Coordinator to manage the front desk, coordinate patient flow, verify insurance, collect payments, and deliver concierge-level service. This full-time role offers a Monday–Friday schedule with day hours.

You will greet patients, schedule appointments, handle check-in/out, and support HIPAA-compliant operations while building lasting relationships that foster ongoing engagement in men’s health care.

Qualifications

• 1–3 years of experience in a medical office, wellness clinic, medical spa, or other healthcare setting required.
• Strong customer service and communication skills with a warm, outgoing personality.
• Organized, dependable, and able to manage multiple priorities in a fast-paced environment.
• Experience with insurance verification, scheduling, and medical administrative responsibilities.
• Comfortable using scheduling or EMR software.
• Experience with lead follow-up or patient outreach is a plus.
• Passion for delivering exceptional patient experiences and interest in men's health and wellness.

Responsabilités

• Serve as the first and last point of contact for every patient visit.
• Greet patients and manage check-in/check-out for scheduled and walk-in appointments.
• Answer phones, schedule appointments, and provide exceptional customer service.
• Verify insurance coverage, collect copays and payments, and maintain accurate patient information.
• Follow up on inbound leads, reactivate inactive patients, and support patient retention initiatives.
• Build strong relationships with patients by providing personalized, concierge-level service.
• Maintain an organized, welcoming lobby and front office environment.
• Support daily clinic operations while ensuring HIPAA compliance and an efficient patient experience.

Connaissances

Customer service

Scheduling

Insurance verification

HIPAA compliance

EMR software

Outils

EMR software

Scheduling software

Description du poste

Ageless Men's Health in Orem, UT, seeks a Patient Coordinator to manage the front desk, coordinate patient flow, verify insurance, collect payments, and deliver concierge-level service. This full-time role offers a Monday–Friday schedule with day hours.

You will greet patients, schedule appointments, handle check-in/out, and support HIPAA-compliant operations while building lasting relationships that foster ongoing engagement in men’s health care.