Luxury Guest Concierge — VIP Service & Local Insights

Highgate; Miami (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels in Miami is seeking a friendly Concierge to welcome guests and provide current information about the local area, attractions and events. You will greet guests, answer questions, and offer recommendations and directions to enhance their stay.

The role requires excellent communication, multitasking, and a professional demeanor, with a strong focus on guest satisfaction and teamwork within the hotel. This is an hourly, full-time position with benefits.

Qualifications

• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Excellent time management skills.
• Able to prioritize multple requests.
• Computer experience required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Responsibilities

• Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain a listing of local transportation guides, churches, sports arenas, etc.
• Provide hours of operations for all restaurants, lounges and shops within the hotel.
• Provide information, maps and directions as required.
• Maintain lobby reader board.
• Maintain all property brochure racks, order and restock when necessary.
• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
• Provide personalized phone calls to VIP’s and other designated guests welcoming them to the hotel.
• Communicate all daily functions and their location in the hotel in order to assist and direct guests.
• Assist the front desk when needed.
• Assist guests with retrieval of packages.
• Provide gift certificates for purchase.
• Maintain in-room TV channel listings.
• Show guestrooms and suites as needed.
• Oversee cleanliness of lobby and entrance areas

Skills

Customer service

Time management

Multitasking

Communication

Computer skills

Attendance

Professional demeanor

Education

High School diploma or equivalent

Job description

Highgate Hotels in Miami is seeking a friendly Concierge to welcome guests and provide current information about the local area, attractions and events. You will greet guests, answer questions, and offer recommendations and directions to enhance their stay.

The role requires excellent communication, multitasking, and a professional demeanor, with a strong focus on guest satisfaction and teamwork within the hotel. This is an hourly, full-time position with benefits.