Assistant Chief Concierge — Luxury Guest Experience Lead

The Setai; Miami Beach (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

The Setai in Miami Beach, FL seeks an Assistant Chief Concierge to support the Chief Concierge in delivering Forbes Five-Star service and personalized guest experiences. This management role requires hands-on leadership, a calm demeanor, and a deep knowledge of local luxury offerings to anticipate guest needs.

You will supervise the Concierge team, coordinate VIP arrangements, and collaborate with Front Office, Housekeeping, F&B, and other departments to ensure flawless service.

Qualifications

• Minimum of three years of Concierge or Guest Services experience in a luxury hotel environment preferred (strongly preferred for supervisory/leadership roles).
• Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments is highly desirable.
• Strong knowledge of Miami Beach and Miami restaurants, attractions, and luxury service providers.
• Excellent interpersonal, communication, and organizational skills.
• Fluency in English required; additional languages desirable.

Responsibilities

• Provide exceptional, personalized concierge services to hotel guests, ensuring a seamless and memorable experience.
• Coordinate restaurant reservations, transportation, entertainment, excursions, shopping experiences, and special requests.
• Assist VIP guests, repeat guests, and high-profile clientele with discretion and professionalism.
• Supervise Concierge team, assist Chief Concierge, and manage staffing during shifts.
• Maintain guest profiles and communicate arrangements to relevant departments.
• Demonstrate Forbes Travel Guide standards and uphold luxury service quality.

Skills

Concierge experience

Guest services

Leadership

Communication

Problem-solving

Organizational skills

PMS knowledge

Microsoft Office

Fluency in English

Tools

Hotel PMS

Microsoft Office

Job description

The Setai in Miami Beach, FL seeks an Assistant Chief Concierge to support the Chief Concierge in delivering Forbes Five-Star service and personalized guest experiences. This management role requires hands-on leadership, a calm demeanor, and a deep knowledge of local luxury offerings to anticipate guest needs.

You will supervise the Concierge team, coordinate VIP arrangements, and collaborate with Front Office, Housekeeping, F&B, and other departments to ensure flawless service.