Concierge - Elevate Guest Experiences & Resort Info

Ultipro; Kissimmee (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Storey Lake Club in Kissimmee, FL is seeking a friendly Concierge to deliver exceptional guest service within a hospitality setting. You will manage the member journey, handle reservations, and promote on-site facilities to enhance the guest experience.

Candidates should be reliable with a high school diploma or GED; prior service experience is helpful. The role requires strong communication, attention to detail, and a professional appearance as you assist members with events, dining,

Qualifications

• High school diploma or GED or equivalent combination of education and experience.

Responsibilities

• Manage the member journey and attend to member reservation requests.
• Promote the resort's facilities and area attractions.
• Maintain knowledge of all F&B outlets on property including their menus and reservation requirements.
• Ensure members are aware of upcoming member events.
• Serve as a local information source for members.
• Provide information about special events within the resort and surrounding area.
• Answer all incoming calls to the guest service desk.
• Assist members with services such as dining reservations, flowers, wine, gifts, transportation, and airline reservations.
• Assist members with questions, concerns, and solutions.
• Coordinate the entire member journey and round service.

Education

High School Diploma or GED

Job description

Storey Lake Club in Kissimmee, FL is seeking a friendly Concierge to deliver exceptional guest service within a hospitality setting. You will manage the member journey, handle reservations, and promote on-site facilities to enhance the guest experience.

Candidates should be reliable with a high school diploma or GED; prior service experience is helpful. The role requires strong communication, attention to detail, and a professional appearance as you assist members with events, dining,