Concierge

Troon International; Kissimmee (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A resort and hospitality company in Kissimmee, Florida, seeks a Concierge to manage member journeys and provide exceptional service. This role involves promoting resort facilities, coordinating member requests, and maintaining a professional standard in interactions. Candidates should have a high school diploma or equivalent and a commitment to reliable attendance. This position presents a unique opportunity to deliver superior service in a dynamic hospitality environment.

Qualifications

• High school diploma or GED; or related experience and/or training.
• Commitment to regular and reliable attendance.

Responsibilities

• Manage the member journey, attending to member reservation requests.
• Promote the resort's facilities and area attractions.
• Provide information about special events within the resort and surrounding area.
• Assist members with various services and coordinate special arrangements.
• Maintain professional standards including appearance and communication.

Education

High school diploma or GED

Related experience and/or training

Job description

Storey Lake Club is excited to announce the exceptional career opportunity of Concierge! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Key Responsibilities

• Manage the member journey, attending to member reservation requests
• Promote the resort's facilities and area attractions
• Maintain knowledge of all F&B outlets on property including their menus and reservation requirements
• Ensure members are aware of all upcoming member events
• Serve as a local information source for members
• Provide information about special events within the resort and surrounding area
• Answer all incoming calls to the guest service desk
• Assist members with various services such as making dining reservations, ordering flowers, wine, and gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements
• Assist members with questions and concerns, make suggestions, and identify possible solutions
• Manage flow of the member area
• Monitor business volume forecast and plan accordingly in areas of manpower, productivity costs, and other expenses
• Communicate any changes or new policies and procedures to the department
• Coordinate the entire member journey, including communication of members and round service
• Maintain detailed knowledge of all activities available on property
• Incorporate safe work practices in job performance
• Maintain a professional standard at Storey Lake Club including appearance, interaction with members, associates, and guests, verbal discussions, and written correspondence
• Regular and reliable attendance
• Perform other duties as required

Minimum Qualifications

• High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience
• Regular and reliable attendance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.