Concierge Desk Specialist — Elite Client Experience in Finance

Robinhood; Denver, Westlake, Chicago (CO, TX, IL); On-site; USD 46,838 - 55,104; Full time

Benefits offered by this job

100% paid health insurance for employees

Flexible benefits spending account

401(k) matching

Paid time off and parental leave

Job summary

Robinhood is seeking a Customer Experience Representative, Concierge, based in Denver, CO. This role requires excellent communication and problem-solving skills to support high-value clients with complex financial issues.

The ideal candidate should have 3+ years of financial services experience and strong knowledge of brokerage products. The position offers comprehensive benefits and a performance-driven compensation structure.

Qualifications

• 3+ years of experience at a brokerage or within a licensed financial services environment.
• Excellent verbal and written communication skills.
• Solid proficiency in multi-leg options strategies, margin trading, cryptocurrency, and futures.

Responsibilities

• Provide exceptional support to high‑value clients by resolving complex issues efficiently.
• Conduct personalized conversations with customers to understand and support their financial journeys.
• Share insights and themes from customer interactions with internal teams.

Skills

Customer advocacy

Financial literacy

Excellent communication

Problem-solving

Education

3+ years of experience at a brokerage

FINRA Series 7 and 63

CRM tools experience

Tools

Salesforce

Slack

Job description

Robinhood is seeking a Customer Experience Representative, Concierge, based in Denver, CO. This role requires excellent communication and problem-solving skills to support high-value clients with complex financial issues.

The ideal candidate should have 3+ years of financial services experience and strong knowledge of brokerage products. The position offers comprehensive benefits and a performance-driven compensation structure.