Overnight Concierge: Elite Brokerage Support (Remote)

Xapply; Denver, Westlake (CO, TX); Hybrid; USD 71,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Equity ownership

401(k) matching

Bonus programs

Paid time off

Life & disability insurance

Mental health benefits

Catered meals

Job summary

Robinhood is seeking a Concierge Desk Representative in Denver, CO / Westlake, TX with in-person onboarding and later remote shifts. You'll empower top customers, resolve complex issues, and guide them through multi-asset tools. Strong communication and FINRA credentials are essential for success.

You’ll join a fast-paced team focused on customer advocacy, education, and long-term relationships, with a comprehensive benefits package and performance-based rewards.

Qualifications

• 3+ years in brokerage or licensed financial services.
• FINRA Series 7 and 63 required; Series 3/66 preferred and must be obtained if not held.
• Proficiency with multi-leg options, margin, crypto, and futures.
• Excellent verbal and written communication; customer advocacy mindset.
• Experience with CRM tools and feedback systems (e.g., Salesforce, Slack).

Responsibilities

• Provide exceptional support to high-value clients and resolve complex issues empathetically.
• Conduct goal-oriented conversations guiding customers through their financial journeys.
• Offer clear, compliant guidance across investment products and strategies.
• Serve as a trusted contact for navigating multi-leg options, margin, crypto, and futures.
• Maintain high customer satisfaction and share insights with internal teams.
• Collaborate with peers to optimize outreach strategies and workflows.

Skills

CRM tools

Communication skills

Financial services

Multi-leg options

Customer advocacy

Tools

Salesforce

Slack

Job description

Robinhood is seeking a Concierge Desk Representative in Denver, CO / Westlake, TX with in-person onboarding and later remote shifts. You'll empower top customers, resolve complex issues, and guide them through multi-asset tools. Strong communication and FINRA credentials are essential for success.

You’ll join a fast-paced team focused on customer advocacy, education, and long-term relationships, with a comprehensive benefits package and performance-based rewards.