Concierge Desk Manager, Customer Experience

Robinhood; Denver, Westlake (CO, TX); In loco; USD 97.000 - 114.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Equity

401(k) matching

AI tools access

Time off & holidays

Descrizione del lavoro

Robinhood is hiring a Customer Experience Manager - Concierge Desk to lead a team of licensed representatives serving high-value customers. The role requires managing a fast-paced, in-person team with availability for nights/weekends and in-office attendance in Denver or Westlake.

You will coach, drive asset growth, ensure regulatory compliance, and work cross-functionally with Risk, Compliance, and Ops. This role emphasizes leadership and customer advocacy in a performance-driven environment.

Competenze

• 4+ years experience in customer-facing operations, in fast-paced environments.
• 4+ years experience managing customer-facing teams, preferably with a sales/advisory focus.
• Bachelor’s Degree from an accredited institution.
• FINRA Series 7, 63 and 24 or 9/10 Licenses.
• Principled integrity and strong professionalism.

Mansioni

• Lead 12-15 licensed Concierge Desk team members to produce outstanding results.
• Develop agents to become proficient in value-added conversations and proactive up-selling.
• Coach and mentor your team to achieve asset growth and quality standards.
• Provide service in a live-support, proactive outreach environment.
• Collaborate with Middle-Office, Back-Office, Risk and Compliance teams.

Conoscenze

Leadership

Customer-facing operations

Team management

Regulatory knowledge

FINRA licenses

Formazione

Bachelor’s Degree

Descrizione del lavoro

Robinhood is hiring a Customer Experience Manager - Concierge Desk to lead a team of licensed representatives serving high-value customers. The role requires managing a fast-paced, in-person team with availability for nights/weekends and in-office attendance in Denver or Westlake.

You will coach, drive asset growth, ensure regulatory compliance, and work cross-functionally with Risk, Compliance, and Ops. This role emphasizes leadership and customer advocacy in a performance-driven environment.